Top 11 BPO firms within the Philippines

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Due to its solid popularity as an outsourcing destination, the Philippines is home to among the biggest names within the business process outsourcing industry, like Accenture and IBM.

The BPO firms within the Philippines serve clients in several business verticals like IT (Information Technology), energy, finance, accounting, real estate, etc. Nevertheless, you would possibly feel a bit of confused with the sheer variety of outsourcing decisions available within the Philippines. 

Don’t worry. In this text, we’ll highlight the eleven best firms within the Philippines BPO industry to assist you to find the perfect one to your needs. 

We’ll also go over the five most outsourced services within the country and the professionals of outsourcing to the Philippines.

This text comprises:

(click on the links below to go to a particular section)

Table of Contents

Let’s start.

Top BPO firms within the Philippines

The BPO sector is the cornerstone of the Philippine economy and one of the crucial significant contributors (over 7%) to the country’s GDP. 

It’s considered one of the fastest growing industries within the country. It employs over 1.3 million people and generates about $30 billion per 12 months, according to the Manilla Times.The tremendous growth prospects within the sector consistently attract foreign investors to the country. 

Now let’s explore the eleven most successful and popular Philippine BPO firms:

1. Accenture Inc.

Certainly one of the biggest BPO firms within the Philippines, Accenture serves over 85 clients from APAC (Asia Pacific), North America, and the EALA (Europe, Africa, Latin America) region. 

The corporate began its operation within the Philippines in 1985 and currently employs over 219,000 people from its 50+ centers in locations like Manila, Cebu, and Ilocos. 

Accenture offers modern IT outsourcing solutions for platforms like Salesforce, Oracle, SAP, Adobe, etc.

The BPO also runs Intelligent Operations Centers within the country to supply skilled services in verticals like:

• Customer support.
• Talent acquisition.
• Procurement.
• Marketing
• Finance and accounting.

Globally, Accenture is a Fortune 500 company and services clients from over 120 countries. And as of 2021, it has an worker count of over 569,000 staff.

2. Teleperformance Philippines Inc.

Teleperformance is a French multinational company that began operations within the Philippines in 1996 and is very sought-after for its customer experience services.

As of 2023, Teleperformance Philippines (also often called Telephilippines Inc) has over 410,000 employees working from 22 centers across Manila, Antipolo, Baguio, Bacolod, Cebu, etc. 

Globally, Teleperformance has clients in over 170 countries.

The corporate offers specialized digitally-powered business services similar to:

• Voice and chat-based customer care and technical support, sales, marketing, language translation service, etc.
• Back-office operations similar to HR management, order management, billing, accounting, and financial services.
• Digital transformation through advanced technologies like analytics, automation, and cloud computing.

3. Foundever

Foundever is the most effective BPO firms within the Philippines that can also be a reputed global provider of customer experience products and solutions.

This BPO agency is the results of a merger between Sitel Philippines Corporation and Sykes Enterprises. In 2023, Sitel acquired Sykes, a big customer support provider.

Foundever has 170,000 associates distributed across 45+ countries, including the Philippines. It’s headquartered in Miami, Florida, but has 10+ centers spread across Pasig City, Metro Manila, Mandaluyong City, Tarlac City, Baguio, and Palawan. A number of the BPO services that Foundever makes a speciality of include:

• Omnichannel contact center solutions with IVR, chatbots, automation functionalities for increased efficiency.
• Customer and agent analytics.
• Talent management and training.
• Outsourced sales.
• Call center security, risk management, and fraud detection.
• “‘Work-at-home” solutions for BPO staff.

4. (24)/7 Customer Philippines, Inc.

24/7 began Philippines operations in 2006 and have become considered one of the highest BPO firms by 2013. Its centers are situated within the Metro Manila region and have an worker strength of over 3000 staff.

The BPO company delivers services and products to Fortune 500 clients in telecommunication, retail, etc.

The corporate integrates the expertise of talented outsourced agents with advanced AI-based contact center services to assist its clients deliver top-notch customer experiences. 

For instance, 24/7.ai Engagement Cloud is a unified platform that integrates chat, messaging, and voice channels from virtual and live agents for exceptional customer engagement. The corporate also offers comprehensive programs to coach your in-house agents. 

Amidst the Covid-19 pandemic, 24/7 also designs solutions to empower a BPO worker working from home. 

5. STAFFVIRTUAL

An American BPO company, STAFFVIRTUAL helps its clients with inexpensive staffing and efficient operations through its services within the Philippines. 

The corporate has offices in Makati and offers expert services in categories similar to :

• Customer support: Virtual assistant, live chat and email support, telemarketing, and sales services.
• Back-office: Data and order entry, bookkeeping and accounting, purchasing assistance, claims processing, etc.
• IT outsourcing: Software development, mobile application development (iOS, Android), full-stack development, etc.
• Payroll: Handling salary processing, advantages, and legal compliance to your staff.
• Creative process outsourcing: Graphic designing, animation, video editing, proofreading services, etc.

The BPO company provides these services to global clients from industries like IT, logistics, healthcare.

STAFFVIRTUAL has a world-class Quality Management System (QMS) framework to make sure consistent performance and is compliant with HIPAA (Health Insurance Portability and Accountability Act).

6. JP Morgan Chase & Co.

JP Morgan is a world banking and financial company based in Recent York City, USA. 

With over 15,000 employees, it’s considered one of the biggest firms offering financial services within the Philippines.

The corporate has been operating within the country since 1961 and has 4 offices within the Metro Manila region, including the Philippine Global Service Center (GSC).

JP Morgan’s Philippines operation primarily focuses on corporate and investment banking, corporate infrastructure, and the Global Service Center (BPO services). Through the GSC, the corporate provides support (operations, research, IT, etc.) and services to its different business lines. 

The corporate’s BPO operations mix technology (automation, AI, etc.) with human expertise to deliver a variety of services like:

• Asset and wealth management for people and organizations.
• Financial technology solutions.
• Accounting services.
• Quality assurance and performance improvement.
• Operations and project management.
• Risk assessment and mitigation.
• Legal compliance management.

JP Morgan’s clientele includes top corporations, governments, and institutions in over 100 countries. As per its 2022 report, the corporate reported net annual revenue of USD 128,695 million.

7. Sutherland Global Services Philippines Inc

Sutherland is a top BPO firm within the Philippines, with its head office in Taguig City. 

Originally an American company, Sutherland makes a speciality of analytics-driven solutions to drive digital transformation for its clients in retail, healthcare, insurance, etc.

Two significant elements of Sutherland’s operations are customer interactions and digital finance services. These services aim to enhance customer experience, boost sales, improve operations efficiency, and minimize risk.

The corporate also offers modern PaaS (Platform as a Service) solutions like:

• Sutherland Anywhere to assist your team achieve work-at-home efficiency.
• Sutherland Conversational AI to automate chat support through NLP (natural language processing (NLP) technologies.
• Sutherland Connect for omnichannel customer engagement.
• Sutherland Robility to realize enterprise automation at scale.

Moreover, Sutherland provides a robust business solution (Intelligent Facilities Management) to make client systems more efficient and compliant.

8. IBM Daksh Business Process Services Philippines Inc.

IBM Daksh, also often called IBM Global Process Services, is a pioneer within the business process outsourcing sector with delivery centers within the Philippines and India.

The Philippines leg of the corporate, IBM Daksh Business Process Services Philippines Inc., has its headquarters in Makati (Metro Manila).

The BPO firm offers value-added services to clients, including Fortune Global 500 firms in telecommunications, retail, banking, etc. 

These outsourcing solutions cover back-office and front-office operations like:

• Knowledge management.
• Customer care support through voice, chat, and email channels.
• Supply-chain management.
• HR (human resource) management.

9. TTEC

TTEC (formerly often called TeleTech) is an American services company with a presence in over 22 countries, including the Philippines.

TTEC Philippines was established in 2001 and currently has over 23,000 employees working from 19 delivery centers across the country. It serves clients in various industries like automotive, retail, travel, real estate, etc.

The corporate primarily offers customer experience services and solutions like:

• Omnichannel contact center operations.
• Cloud-based contact center platform.
• Customer self-service using automation and AI.
• Non-voice processing and other back-office services. 

10. Deutsche Knowledge Services Pte. Ltd.

Deutsche Knowledge Services (DKS) Pte. Ltd. is a subsidiary of the Deutsche Bank Group and operates in Taguig (Metro Manila) with over 2000 employees.

DKS follows an offshore outsourcing model and provides financial services to Deutsche Bank’s global business operations. 

A few of these services include:

• Financial reporting.
• Cost management.
• Information Technology services.
• Change management.
• Operations management.

Much of the Deutsche Bank’s growth might be attributed to the support and services provided by DKS.

11. Big Outsource

Big Outsource is a BPO agency that operates out of San Pablo City. It was founded in 2014 and has about 500 employees.

About 40% of its business is devoted to outsourced call center services. This BPO agency also offers back office and customer support outsourcing.

Big Outsource’s service offerings include:

• Dedicated staff for firms that need everlasting distant team members.
• Project-based support to help in-house teams.
• Shared-agent solutions that provide cost-effective coverage.
• Answering services that provide personalized customer support.

5 most services outsourced to the Philippines

Listed below are five kinds of business functions that firms normally outsource to their offshore staff or a third-party BPO service within the Philippines:

1. Programming and IT services

The Philippines has a booming IT industry with top-notch digital infrastructure and a wealthy talent pool. The Philippines government plays an lively role in nurturing IT startups through various incentives and schemes. 

Most Filipino IT professionals have high-value skills, be it programming, web development, or cloud computing. 

Moreover, IT outsourcing firms within the country can handle projects of any scale and size. 

Some standard IT services that outsourcing firms within the Philippines offer include:

• Agile software development.
• Data analytics and management.
• AI-based automation and decision management.
• Digital virtual assistants.
• IT staffing solutions

2. Non-core operations

Many BPO firms within the Philippines focus on handling back-office operations for his or her clients. That is a cheap technique to quickly scale your corporation without having to speculate in recruitment, training, and managing an in-house team.

Moreover, when your support operations are taken care of by a third-party outsourcing company, you’ll be free to divert maximum efforts and resources to core operations. 

Philippine BPO firms employ qualified professionals to supply high-quality support services like:

• Human resource management: The outsourced HR staff performs tasks like screening, hiring, and managing talents, besides creating engagement and retention strategies.
• Data management: A data service provider employs well-trained and analytical individuals who may help mine, process, and interpret data generated from ERP and CRM tools.
• Virtual assistance: Philippine BPO firms boast competent VAs that might efficiently assist the CEOs and department heads in an organization on various tasks like scheduling and organizing. 

3. Customer support

Contact center and call center operations have turn into essential for the sustained growth of a business.

Nevertheless, when running these operations in house, a business owner may face massive challenges similar to:

• Hiring trained customer support professionals for round the clock call or contact center operations.
• Investing in equipment and the digital infrastructure required for omnichannel customer engagement.

Because of this, most growing firms prefer to rent an external service to drive their customer engagement operations.

Fortunately, the Philippine BPO industry has no shortage of firms that may provide:

• Voice services for inbound and outbound channels through English-speaking professionals.
• Chat and email support.
• Customer engagement analytics.
• Call quality management.
• Lead generation, sales, and digital marketing services.
• Social media and brand management.

4. Accounting and financial services (F&A)

Accounting and financial operations are critical and time-sensitive business functions, and you possibly can save a ton of money and time by outsourcing them.

How?

You won’t need to hire an in-house team or spend money on advanced accounting software. 

Besides, these outsourcing services can offer cost-saving insights into your money flow and fund management.

Furthermore, you’ll find highly competent and inexpensive F&A providers within the Philippines to efficiently handle your operations.

A number of the standard F&A services that you may outsource to those providers include:

• Bookkeeping and general accounting services.
• Transaction management.
• Financial data security.
• Payroll management.
• Tax and other regulatory compliance.
• Financial planning and research.
• Financial reporting services.

5. Engineering services

With a solid pool of expert engineers and low labor costs, the Philippines has loads of engineering firms offering area of interest services in manufacturing, construction, and energy.

Businesses in these sectors normally work with tight deadlines and balance their core operations with research and development efforts. 

And for startups, outsourcing engineering operations to a Philippines outsourcer may very well be a cheap technique to increase operational efficiency and compete with larger firms.

Listed below are some engineering services that you may outsource to the Philippines:

• Oil rig assembly and maintenance services.
• 3D modeling, drafting, and other architecture services.
• Quality assurance services.

Now that you’ve idea of what you may outsource to the Philippines, let’s briefly explore why the country is a solid outsourcing destination.

Why do you have to outsource to the Philippines?

The Philippine outsourcing industry has grown leaps and bounds within the last decade. 

There are various ways a neighborhood or a foreign company can profit by delegating business functions to an outsourcing firm within the country.

A few of these advantages include:

• Cost-savings: Getting work done through a Philippine BPO provider is comparatively cheaper than hiring an in-house team or an outsourcing company in Europe or the USA. 
• Expert talent: A technically adept and hardworking Filipino workforce is an enormous reason firms decide to outsource here. A Filipino employee can normally speak good English, making them ideal for voice services.
• Strong laws: Outsourcing services within the Philippines are largely secure and reliable, because of the country’s strong laws on data privacy and IP protection. 

For more information, take a look at our detailed guide on outsourcing to the Philippines.

Also, take a look at our list of the highest business process outsourcing firms.