Alorica Work From Home – here’s what it’s essential to know.
Alorica is a customer experience (CX) company. That’s a flowery way of claiming Alorica is within the business of customer support.
And, that’s excellent news for you, for those who’re on the lookout for distant work. In any case, there are numerous make money working from home customer support jobs – and Alorica is only one company with loads of them to pick from. So, how do you get hired here? And what’s it wish to work at Alorica? Read on.
This Alorica make money working from home review is all the pieces it’s essential to learn about working here, before you apply!
What’s Alorica?
As I discussed, Alorica is a CX company. They sell customer support as, well, a service to other businesses. In other words, firms hire Alorica to assist them manage customer care.
For instance, a hotel chain needs agents to reply phone calls from guests. These agents help book rooms, answer questions, and manage guest reservations.
Nonetheless, it is pricey and time consuming to operate a call center. So, the hotel group outsources its customer support to Alorica. Now, Alorica is answerable for reservations and customer look after this massive hotel group.
Because of this, Alorica hires make money working from home agents to reply calls on behalf of the its client – the hotel.
Tell Me More About Alorica Work From Home Jobs
Alorica has numerous job openings. But, not all of them are distant. Let’s pay close attention to specific at-home opportunities called Alorica-at-Home.
What’s Alorica-at-Home?
Simply put it’s Alorica’s program built specifically for distant employees. As an alternative of operating an in-person call center, Alorica allows agents to make money working from home.
“We’re an organization that only does one thing – we make lives higher…one interaction at a time. And because of Alorica-at-Home, you can assist us do this from the comfort of your couch!”
alorica careers page
What Sorts of Positions are Available?
Mostly Alorica-at-Home offers call center positions. This includes job titles like:
- Customer Experience Agent
- Customer Service Representative
- Healthcare Customer Service Representative
- Customer Support Representative
- Financial Customer Service Representative
- Customer Service Specialist
- Virtual Customer Service Representative
Nonetheless, Alorica also has make money working from home positions for roles like:
- Team Manager
- Client Solutions
- Pharmacy Tech Associate
- Project Manager
- Medication Access Specialist
Control the Alorica Jobs Page for a whole list. Ensure that to filter by “virtual” location for all of the distant listings!
Does Alorica Work From Home Have Location Requirements for Distant Jobs?
Yes! Remember, the vast majority of make money working from home jobs have geographic requirements. And, Alorica is not any different. For instance, Alorica currently hires in select countries like:
- United States
- Canada
- Philippines
- Bulgaria
- Guatemala
- Panama
Moreover, Alorica has wfh jobs with specific region, state, and even metro area requirements. For instance, a make money working from home financial customer support rep role is barely available for Albuquerque, NM or Lake, Mary, FL residents.
I feel it’s easiest to filter jobs right down to “virtual locations” so that you see all of the make money working from home jobs back to back like so:
Is This an Worker Position?
You bet! When you don’t know your distant work type, figure that out first! Otherwise you won’t know whether that is fit for you 🙂
Alorica mainly has worker positions. As such, Alorica employees are eligible for advantages like:
- Paid training
- Medical & dental insurance
- PTO
- 401(k)
- Worker discount program
- Tuition Reimbursement
Moreover, just about all listings advertise full time work. So, make sure you wish to work full time and have a set schedule before you apply for Alorica Work From Home!
What Will I Do?
Great query! First, it will depend on which position you’re involved in. A few of Alorica’s virtual jobs are specialized. Nonetheless, the vast majority of them are listed under the “Call Center” category. Because of this, you’ll spend your shift answering back-to-back calls, messages, or chats.
Some tasks you’ll perform:
- Talk with customers over phone, email, chat, and/or social media
- Resolve customer questions and concerns
- De-escalate issues
- Reply to assistance requests
- Upsell to customers when appropriate
- Update customer information as needed
Remember, you’re employed for Alorica as a representative for big-name brands. Which means you’ll work with customers to clear up concerns and confusion about services that Alorica clients offer (not Alorica itself). For instance, Alorica Call Center Agents may answer calls for Hilton and Intuit (amongst other brands!).
What Requirements Do I Have to Work From Home for Alorica?
On the very least you wish a highschool diploma or GED. Nonetheless, applicants with a school degree are preferred. Alorica also prefers candidates who’ve:
- Customer support experience
- Bilingual
- Call center experience
After all previous call center work or being bilingual isn’t a requirement. It’s just an added bonus if you will have any of those under your belt!
As well as, Alorica Applicants need a quiet home office workspace. You must even have a current Windows PC and high-speed web – these will likely be tested through the application process.
Are There Specific Skills I Need?
Absolutely! To achieve success with Alorica Work From Home, you must have:
- Strong oral and written communication skills
- Familiarity with Microsoft Windows, Word, and Excel
- Patience and confidence
- Ability to navigate phone and computer systems with ease
- Strong typing speed
Alorica also looks for applicants who’re in a position to stay calm and composed when coping with difficult customers!
Is There a Background Check or Criminal Record Check at Alorica?
Yes! In accordance with the Alorica Employee Handbook,
“A pre-employment, post-conditional offer background check is required for any candidate being considered for employment. Employment offers are conditional pending successful completion of a background check.”
The background check will confirm:
- Criminal history
- SSN
- Employment
- Education
- Credit history
Now, does having a criminal record prevent you from working at home for Alorica? Not necessarily. Nonetheless, Alorica may withdraw an employment offer under some circumstances. For instance, criminal convictions involving violence, theft, and/or dishonesty are more likely to hinder your application.
What’s The Pay Rate?
It depends. Alorica doesn’t specifically discuss pay for many of its listings. Nonetheless, several distant ads have pay rate mentioned within the job title. For instance,
- Customer Experience Agent $15/ hour
- Bilingual Customer Experience Representative $18.00 per hour
- Financial Care Representative $16-$17/hr
- Customer Service Representative – Work at Home – $18/HR
- Virtual Pharm Tech Associate $20/hr
After all, it is a short list of various distant roles with pay rates. However it’s reasonable to think that Alorica Work From Home offers starting pay across the $15/hour mark. After you submit your application, a recruiter will reach out to you with more details concerning the role – including pay.
I’m Interested! What’s the Alorica Work From Home Application Process Like?
It takes about 30-45 minutes to finish the whole application process. Nonetheless, you wouldn’t have to finish the whole thing in a single sitting. Alorica permits you to save your application as a draft and proceed it at a later point.
In total, there are 10 predominant sections of the applying to navigate through.
1. Register
First, you will have to register as a Latest User through Alorica. (Or login if you will have already signed up before!). You may create a username and password or just use your Google Account details to login.
2. Background Details
Next, it’s time to supply some background information.
Be prepared to supply details of your previous work experience!
Note: You may upload a resume and have your details filled in for you. No resume? No problem! You can even manually fill in all fields as well.
3. Additional Information
Afterward, Alorica will confirm additional information like whether you’re 18 or older, legally in a position to work, and available to work various schedules.
4. Experience Questionnaire
Then Alorica will ask specific questions on your previous experience. For its Alorica Work From Home program, you will likely be asked:
- What number of years of call center experience do you will have?
- Variety of years experience in customer support?
- Highest level of education?
Remember, be honest! This information will likely be verified.
5. Diversity Questions
After Experience, Alorica dives further into diversity questions. This a part of the applying will ask about your ethnicity, race, gender, and veteran status.
Note: You wouldn’t have to reply these questions.
6. Self-Identification of Disability
Following Diversity is a brief “Voluntary Self-Identification of Disability” form. Because Alorica does business with the federal government, they’re required to supply equal opportunity to individuals with disabilities. Again, you wouldn’t have to fill this out.
7. Complete Tax Questionnaire
Next up is an Employer Tax Credit Screening. You will likely be asked to supply your full name, address, and social security number. From there be able to answer questions on any previous government advantages you will have received like TANF, SNAP, or SSI. Please note, the answers you provide are 100% confidential. In other words, Alorica doesn’t see your responses – they’re used to supply tax breaks.
8. Harver
Now it’s time to start out Harver. It appears Harver is a hiring tool firms use to assist them bulk hire. And, this makes perfect sense for Alorica.
Essentially, the Harver portion of your application is an assessment. It’s broken down into 5 different parts:
- Situational Judgment Test
- Personality Test
- Skills Test
- Typing Test
- Web Speed Test
Situational Judgment Test
After a brief introductory video you will likely be asked to reply questions based on made up scenarios. They discuss with this as a Situational Judgment Test.
In total, there are about 9 questions broken down into sets of three. Most questions need to know the way you’d handle specific customer interactions. Nonetheless, some asked about what you’d do if an issue got here up while working from home.
Personality Test
After the Situational Judgment Test, you’ll take a personality test. There are about 75 questions in total.
Skills Test
Next, Alorica Work from Home desires to know you will likely be successful as a distant employee. So, you should have to reply a timed skills test – you will have about 45 seconds to reply each of the roughly 15 questions!
Typing Test
Now it’s on to the Typing Test! This can be a short, 3-minute test. You’ll retype text as quickly and accurately as you’ll be able to through the 3-minute period. Remember, you wish to display each speed and accuracy.
Web Speed Test
Finally, you’ll perform a fast web speed test. You don’t should do anything here aside from click a “start” button. Alorica’s system will perform the test and display the outcomes for you. This test is to double check that your private home web is fast enough for distant work.
9. E-Sign Your Application
Hang in there – you’re almost done! Now you’ll read a brief statement and e-sign your application. That is to acknowledge that each one information you provided is true and accurate to the very best of your knowledge. That’s it!
10. Review and Submit
And, finally, it’s time to review your application and submit it to the Alorica team. If needed, you’ll be able to edit details about your work experience, background, and demographics. Once all the pieces looks good, go ahead and hit submit.
Your Application is Complete
After you submit your full application, you’re all done. Next, a recruiter for Alorica Work From Home will review your details. When you’re fit, they’ll reach out to you with next steps. Remember to keep watch over your inbox for any updates.
You can even check on the status of your application by logging into your Alorica account and click on the “View My Submissions” link.
Alorica Work From Home Scams
Unfortunately, scams are an element of the make money working from home world. And, Alorica is not any different. Nonetheless, Alorica is well aware of scammers posing as company representatives and has taken measures to warn applicants.
For instance, Alorica shares a Fraud Alert on its Careers Page.
Remember, a standard make money working from home scam is to ask applicants to pay for equipment or administrative fees. Nonetheless, reputable distant firms WILL NOT ask applicants to pay for expenses related to worker positions. Period!
Alorica Work From Home Reviews
Lastly, don’t forget to do your homework! A part of my job here at Work From Home Happiness is to assist distant job seekers discover a job they’ll love – not only any ol’ distant job.
To land the fitting distant role, at all times research the corporate. First, head over to its social channels and see the way it interacts with customers. Then, browse the corporate website to seek out its mission statement or company values. Typically, you’ll begin to get a vibe from the corporate and whether it’s a spot you might see yourself working.
Finally, read worker reviews. You should use Glassdoor, Indeed, and even Facebook to seek out current and former worker feedback:
But, read reviews with a grain of salt – most individuals will take the time to put in writing a couple of negative experience, fewer will share their positive thoughts. In other words, worker reviews are helpful but shouldn’t be the one way you establish if an organization is fit for you.
Should You Work from Home for Alorica?
Overall, Alorica appears to be a solid remote-friendly company with loads of customer support and call center jobs to pick from. Additionally they provide decent pay in addition to worker advantages.
The applying process is lengthy but it surely helps to hurry up the hiring process. In any case, aspects that quickly rule out candidates like web speed and computer compatibility are determined pretty early on, so that you don’t waste your time.
Remember, this position is just not for everybody! Alorica Work From House is all about call center operations, so you should have deal of phone work and customer interaction. Introverts will likely find this role overwhelming due to the constant calls. Nonetheless, for those who thrive on human interaction and feel comfortable with customer support it is a promising role.
It doesn’t hurt to undergo the Alorica Work From Home application process to learn more and to see if it’s fit for you!