If you ought to work from home taking calls or pledges, this ACD Direct review explains how you possibly can do that for them.
ACD Direct is an organization almost all the time hiring work from home call center reps. It’s a versatile opportunity that makes it possible to work when you ought to. Nonetheless, I do not recommend that you just depend upon it for all of your income for reasons I’ll outline below.
That said, it could definitely be side gig you could work around anything you do online or offline to earn money. Read on to learn all about it!
About ACD Direct
ACD Direct has been in business since 2005. From what I’ve gathered, they hire people to take inbound calls for nonprofits and accept pledges.
A few of the corporations they handle calls for are non-profits, equivalent to PBS and NPR.
ACD Direct Basics
Listed here are just a few basics on what ACD Direct is on the lookout for in a work from home agent:
Requirements:
- High speed web
- Windows-based PC
- No background noise during work hours
- Prefers previous call center experience
- Prefers previous work from home experience
- Computer headset with corded USB connection and noise cancelling (no Bluetooth)
Pay:
That is what the ACD Direct website says about pay:
For inbound phone work, ACD agents earn between 25-30 cents ($0.20 – $0.32) per talk time minute. Recent agents (who’ve never contracted with us) will start at 25 cents ($0.25) per talk minutes. ACD also offers various bonus incentives for adhering to schedule and average talk time. Agents can earn as much as 35 cents ($0.35) per talk minute. We also offer other projects, equivalent to emails, tickets, and chat which pay at different rates.
Payment Method And Frequency:
ACD Direct pays with direct deposit to your checking account twice a month.
Who’s this open to?
ACD Direct only accepts applicants within the US. Nonetheless, they do NOT hire people living in California, Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, and South Dakota on account of state laws regarding independent contractor requirements.
ACD Direct Work at Home Review
ACD Direct is one other at-home call center job. The work was seasonal, but is now available all 12 months.
You have to have previous call center experience, preferably understanding of your house. ACD Direct doesn’t tolerate background noise in any respect, so if you’ve gotten children it will probably be best to try to schedule yourself for times once they are either asleep or at college.
You might be paid per each minute of talk time, and the bottom rate is .23 per minute, but you possibly can get raises for consistently good work. A lot of the work you’ll do pertains to non-profit organizations.
You are taking pledges from people and must have the opportunity to accurately fill in online forms with information acquired from calls. You might be given a script to read from which you should persist with.
ACD Direct Background Check
ACD Direct will do a criminal background check on you before you’re hired and the cash for that can come out of your pocket.
We do have a listing of work from home corporations that do not do background checks if that is what you wish.
ACD Direct Application Process
To use, you’ve gotten to fill out a form on their website and fix your resume to it. ACD Direct will contact you in the event that they think you’re fit for his or her company, and the appliance process proceeds from there.
You’ll likely must do an interview and voice audition, and in case you are hired, you get to select from several available shifts to find out when you desire to to work.
Some shifts are supposedly busier than others, and the cash you make will depend greatly on call volume since you’re compensated in your talk time moderately than hourly.
Bottom Line On ACD Direct
Based on Glassdoor reviews, it’s possible to make good money during peak season. During off season, when calls are coming in slower, you could struggle to make even minimum wage.
Actually, one person stated in a Glassdoor review that they made $4 for 4 hours of labor! But again — that was within the off season. One benefit of ACD Direct is you could schedule yourself for shifts at any time.
The corporate operates 24 hours per day, 7 days every week. So, it is a versatile work from home job. Nonetheless, you should work not less than ten hours per pay period.
What You Should Consider If You are Serious About ACD Direct
My advice is NOT to quit your day job (if you’ve gotten one) to work for ACD Direct, nor to work here and expect it to pay all of your bills long-term.
I feel that in case you work for this company, it will be best to contemplate it side money or simply a short-term gig with hope of earning an honest amount during their peak season.
I say this loads, but because that is an independent contractor job, you will not be guaranteed that work will all the time be available, nor are you guaranteed any set amount of hours per week.
I like to recommend having other ways to earn money online and never fully depending on any independent contractor position, regardless of how well it might pay within the short-term.
What Are ACD Direct’s Rankings By Current & Former Staff?
They currently have a 2.5 on Glassdoor (as of February 2024). Indeed shows them barely higher at 3.4. And for those of you who care concerning the Higher Business Bureau, they are currently at an B- on there.
Really Wish to Work For ACD Direct?
Go here to sign up. We wish you the very best of luck in case you apply.
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