In search of the perfect outsourcing firms?
Outsourcing has gained tremendous popularity because delegating business processes to the best firms can improve organizational efficiency greatly.
Nonetheless, selecting the best outsourcing service to your needs might be confusing at first!
To aid you out, this text will cover the most important outsourcing firms on the planet, their services, and the way what you are promoting can profit from them.
Table of Contents
Let’s start.
What’s outsourcing?
Outsourcing is the method where a business delegates certain non-core business process activities to a 3rd party.
The third party might be dedicated outsourcing firms from your own home (onshoring), a foreign country (offshoring), or individual freelancers.
So what’s offshoring?
Outsourcing software development, marketing, and other business process activities to a different country are called offshoring. While you’ll be able to outsource to firms inside your country (onshore), most firms prefer to outsource to other low-cost countries.
Why?
Because they sometimes have lower costs and salaries – which helps you save more cash!
What work are you able to outsource?
Ideally, you must only outsource non-core business process activities.
Non-core work is any activity that what you are promoting doesn’t necessarily specialise in.
For instance, social media marketing or human resource management shouldn’t be a core business activity for an organization focused on front-end mobile app development.
Sure, it’s vital – however it’s not what the corporate focuses on.
As you outsource these non-core activities, your in-house worker could have more time and resources to spend on the activities that you just actually specialise in.
Here’s an inventory of some common tasks you can outsource:
- Administrative work.
- Software outsourcing, like custom software development.
- Marketing activities.
- HR outsourcing activities.
- BPO service (customer service, Big Data analytics, etc.)
- Quality assurance solution.
- Financial services.
- Mobile app development for iOS and Android platforms.
- Web development services using languages like PHP.
Now that we’ve covered what’s outsourcing, let’s try how it could possibly help what you are promoting.
4 amazing advantages of outsourcing work
There are tons of advantages to outsourcing your non-core tasks.
Here’s a better take a look at them:
A. Reduced costs
Considered one of the most important explanation why firms opt to outsource their service is to cut back costs.
How?
If you hire an outsourced team, you don’t have to speculate in training and setup costs.
These outsourced teams often consist of expert professionals with the best equipment to expertly handle your work from the get-go.
What’s more?
You possibly can save on salary costs by outsourcing to countries with lower salaries, akin to the Philippines, Ukraine, Poland, or India.
B. Easy to scale up
When what you are promoting grows, there are tons of additional costs you’ll need to care for.
These can range from:
- Leasing larger offices
- Hiring more employees
- Investing in additional equipment
- And so forth!
If you outsource, you’ll be able to bypass plenty of these additional costs in the meanwhile, as most outsourcing firms handle all of this themselves.
This manner, you’ll be able to proceed growing without worrying concerning the associated costs holding you back initially.
C. Release internal resources for core activities
By outsourcing repetitive and time-consuming work, your employees can dedicate their time and energy to higher-order tasks like strategizing and planning.
Give it some thought.
Would you moderately have your in-house team spend hours on administrative tasks or deal with constructing higher client strategies and increasing team collaboration?
Outsourcing ensures that you just make the perfect use of your employees’ capabilities.
D. Keep your businesses running 24/7
Keeping what you are promoting running across the clock will cost plenty of money, right?
To make sure what you are promoting runs 24 hours a day, you’ll probably need to cover the wages of three shifts of employees!
So how does outsourcing aid you?
Outsourcing can aid you easily keep what you are promoting running across the clock at a fraction of the fee.
In the event you’re based in america, and outsource to a rustic like India – your software outsourcing team can keep things running easily even when your onsite employees have clocked out and gone home.
Moreover, as your outsourced team relies in a rustic with lower salaries, you’ll save tons of cash!
This could aid you maintain 24×7 service channels to cater to clients and customers around the clock.
The very best outsourcing firms on the planet
Selecting the best outsourcing company for what you are promoting could possibly be an issue, as there are millions of outsourcing firms the world over!
To aid you start, let’s take a take a look at among the biggest outsourcing firms and the particular services they specialise in:
1. Nearsol
With headquarters in California, Nearsol initially provided telecommunication services for real estate businesses. Today, it’s a worldwide outsourcing company with business operations in regions like Asia-Pacific and Latin America. Nearsol has won quite a few awards for quality and repair.
Major clients: Crawford, Pacific Star Financial
Outsourcing Services:
- Facility implementation
- HR outsourcing services
- Call centers.
2. Shockwave Media
Shockwave Media is a cutting-edge outsourcing partner with headquarters in Australia that helps any small business scale online. They provide a whole digital transformation service like corporate marketing strategy, human resource management, and lead generation with a straightforward onboarding process.
Outsourcing services:
- Video production
- Staff management
- Web development
3. Acquire BPO
Based out of Australia, Acquire BPO is an award-winning business process outsourcing company with a presence in over 14 locations just like the US, Australia, and the Philippines. It offers various technical, sales outsourcing, and software solutions.
Major Clients: Dominos, KFC, Samsung
Outsourcing services:
- Software development
- Accounting and Bookkeeping
- Customer support
4. Live ChatMonitoring
Live ChatMonitoring is a BPO company with headquarters in Australia that provides 24/7 live chat support to firms of all types, from software development to consumer products.
Major Clients: Opteon, RateOne, Loan Studio
Outsourcing services:
- 24/7 lead capture
- Co management services
- Customer support
5. Verticurl
Founded in Singapore, Verticurl is a marketing service agency aiming to spice up customer engagement and revenue generation for multinational brands. The corporate offers a sales team in over 14 languages with expertise in industries like manufacturing, healthcare, and banking.
Major clients: Fonterra, Red Hat
Outsourcing services:
- Demand and lead generation
- Data services
- Performance management
6. Programmers.io
Programmers.io is an India based software development company that provides inexpensive IT services on multiple platforms like Java, IBM, Dot Net, etc. It’s also an IBM-certified software outsourcing company and a Microsoft Gold partner.
Major clients: Dell, Scheels
Outsourcing services:
- Quality Assurance
- Custom software development
- Backend development
- Mobile app development
7. Hello Rache
Founded by a US physician in Arizona, Hello Rache offers a virtual assistance solution for medical, dental, and veterinary professionals. It provides assistants who’re trained in privacy policies and HIPPA guidelines.
Major clients: In The Black, Recent York Therapy and Wellness
Outsourcing services:
- Virtual administrative assistant
- Virtual receptionist
8. Tata Consultancy Services
TCS, or Tata Consultancy Services, is the most important Indian Information Technology (IT) outsourcing company and consulting service. A subsidiary of the Tata group, this IT consultancy and services firm operates in 46 countries like China, Belgium, and Poland.
Major clients: Citi, B&O, Qantas, Thomas Reuters.
Outsourcing services:
- Supply chain as a service
- Big data evaluation
- Blockchain project management
- Software development services
- Market Access services
9. IBM
With headquarters in Recent York, america, IBM is a well-liked information technology outsourcing company. It operates in over 170 countries on the planet in Asia, North America, the Middle East, etc. They provide top quality BPO service processes and IT outsourcing across several industries.
The software outsourcing company has recently focused on advanced IT solutions like big data analytics, IoT (Web of Things), and machine learning.
Major clients: American Airlines, Volkswagen, Paypal, and Amazon
Outsourcing services
- Talent acquisition
- Financial services
- Software development services
- Mobile app development (android, iOS)
- Web application development
10. Accenture
Headquartered in Dublin, Ireland, Accenture might be your potential outsourcing partner. The software outsourcing company has partnered with the likes of Google, Apple, and Microsoft up to now. As a part of the Fortune Global 500, Accenture’s clients include three-fourths of the Fortune 500 companies worldwide!
Accenture has been a continuous participant within the Global Outsourcing 100 with over 10 years of experience in the sphere.
Major clients: World Bank, American Express, 91 firms of the Fortune Global 100
Outsourcing services
- Healthcare utilization management
- Worker and HR services
- E-commerce set-up and sales team
- Web application development
- Support and procurement operations
11. Wipro
Wipro is an India based outsourcing company that gives IT, consulting in addition to business process outsourcing services. They work with clients across several industries, from banking and communication to insurance and oil.
Major clients: Airbus, Telenor, Swiss Pharmaceutical
Outsourcing Services
- Artificial intelligence
- Product development
- Customer support management
- Web application development
- Digital marketing
12. SupportNinja
Based out of america and Philippines, SupportNinja is a leading edge outsourcing company that lends support to startups and businesses all over the world. It offers customer support, content moderation, and back-office support to firms.
Major clients: RVshare, Top Hat, Harvard support
Outsourcing services:
- Data entry
- Image moderation
- Lead mining
13. Outsource Access
Outsource Access is a BPO company based in Atlanta. It’s a back-end service provider to firms across various industries, from entertainment and hospitality to education.
Outsource Access is the one outsourcing company chosen for Inc Magazine’s “Best in Business” award for rapid growth.
Outsourcing Services:
- Project management
- Lead generation
- Administrative virtual assistance
14. The Pineapple Corporation
The Pineapple Corporation is a US-based business process outsourcing company that provides automation for all business interactions and other manual work. For this, the corporate offers an AI digital platform to administer communications with organizations, stakeholders, and customers.
Outsourcing services:
- Enterprise resource planning
- Channel management services (social media, IVR)
- Virtual assistance
15. Go Team
Formerly generally known as GoVa, GoTeam is an outsourcing company based within the Philippines. It offers an array of services like promoting and legal services.
Major clients: BAM firms, CEO Coaching International
Outsourcing services:
- Digital marketing
- Information Technology support
- Healthcare
16. MedVa
Headquartered in Nevada, MedVa was founded by doctors to optimize patient care and healthcare management. It offers virtual assistants with expertise within the medical and dental fields to help doctors with their appointments, scheduling, billing, and more.
Major clients: Behavioral health solutions, Certified Advanced Healthcare Providers.
Outsourcing services:
- Medical admin assistant
- Medical scribe
- Billing and claims.
Selecting between outsourcing firms
With so many options, picking the best outsourcing company to your needs might be very tricky.
To make this process easier, here’s a step-by-step guide to picking your BPO service provider:
1. List your criteria based on what you are promoting requirements
To start with, list what services you require from an outsourcing partner.
Based on these needs, select the standards to make use of while evaluating each BPO company.
These criteria may include:
- Specialization/Area of experience: What industries does the outsourcing company specialise in?
- Services offered: What outsourcing services do they provide?
- Company size: How large is the corporate? What number of employees have they got?
- Major clients: Who’re their biggest clients?
- Pricing: What do their services cost?
Remember to choose a number of relevant criteria for what you are promoting. For instance, if pricing is something that’s extremely vital to you, be sure that that’s your chief selection criteria in your evaluation process.
2. Narrow-down your selection
Based on the standards utilized in the previous step, shortlist the outsourcing firms that best match your requirements.
Attempt to narrow your selection all the way down to three to 5 service providers.
Why three to 5?
This offers you sufficient room to narrow your options further while also eliminating a majority of prospects out of your list.
3. Arrange a test project
Assign a test project to your shortlisted outsourcing firms. Consider this as a pilot project that may aid you evaluate their performance and work.
It’s all the time a great idea to be sure that your test project closely resembles a project you’d give them if you happen to hire them. This manner, you get a greater idea of how they’ll give you the option to address the work you’d actually give them if you happen to do hire them.
4. Assess their performance
Rank your potential outsourcing partner contenders based on their performance within the test project.
Use performance benchmarks and metrics to aid you out with this.
A few of these could include:
- Time taken to finish the project.
- Quality of labor or expertise.
- Ease of communication.
- Adaptability to changes and updates.
When creating an inventory of evaluation criteria, remember to prioritize what matters most to what you are promoting. For instance, if your organization values timeliness, then “time taken to finish the project” needs to be certainly one of your list’s most significant evaluation criteria.
5. Periodically assess their performance and productivity
Loads of firms might put their best talent on a pilot project to get what you are promoting, but that doesn’t necessarily mean that they’ll proceed to deliver the standards you had initially envisioned.
That’s why it’s vital to revisit the several performance metrics every quarter to be sure that quality levels don’t fall. This is very vital while you go for an FTE (Full time worker) model where your service provider gives you a dedicated team.
But how do you track your team’s productivity after they don’t work in the identical office as you and possibly work on a unique continent altogether?
What’s Time Doctor?
Wrapping up
Outsourcing firms play a major role in virtually every industry today.
You possibly can undergo this list to search out the outsourcing firms that fit your organization’s needs after which undergo the method we mentioned to narrow it all the way down to the proper fit.
When you do, you’ll haven’t any trouble benefiting from the various benefits that outsourcing provides and can give you the option to take what you are promoting to the following level.
