As a business owner, using workforce optimization (WFO) strategies can increase your organization’s worker productivity and operational efficiency.
And the best option to reap these advantages is by utilizing workforce optimization software.
The software integrates data from various sources, akin to your contact center, back-office, etc., into one unified solution. These data-driven insights permit you to make faster and more informed business decisions.
But with so many tools available today, which one should you go for?
Don’t worry.
In this text, we’ll highlight the highest ten workforce optimization software solutions available in the market. We’ll also offer five tricks to enable you select the correct software for what you are promoting needs.
Table of Contents
Let’s start.
Top 10 workforce optimization software solutions
Workforce optimization software solutions help improve an organization’s worker efficiency and, consequently, achieve higher customer satisfaction and organizational success.
It also helps collate worker information so you may easily manage schedules, shifts, and leaves as per forecasted customer demand.
Furthermore, these tools can empower employees by allowing them to join additional shifts or trade shifts as per their availability, resulting in a better work-life balance.
When implemented appropriately, WFO software may also help organizations:
- Effectively manage a mobile workforce.
- Boost worker engagement and productivity.
- Reduce operational and HR costs.
- Keep track of compliance requirements and records.
- Improve customer experience and retention.
- Give insight into worker performance.
- Make worker scheduling easy.
- Streamline project management.
Let’s explore ten of the most effective workforce optimization software solutions available in the market that may enable you experience the above advantages.
1. Automatic Data Processing Inc. (ADP)
Automatic Data Processing Inc. (ADP) is an American company providing human resource management software solutions and services.
The ADP Workforce Now’s one such solution. It helps empower businesses by optimizing their workforce. It includes payroll, workforce management, and HR (Human Resources) management.
A few of its top clients include The Boston Globe and Virginia Wesleyan University.
Key features
- Provides a single, scalable dashboard to administer your workforce.
- Offers automatic time tracking, scheduling, and attendance tracking to spice up worker productivity and reduce labor costs.
- Streamlines talent acquisition workflows with ZipRecruiter integration.
- Leverages AI (Artificial Intelligence) and Machine Learning (ML) to supply beneficial insights.
- Protects your organization with industry-standard data security and privacy practices.
Pricing
ADP offers various packages based on what you are promoting size: lower than 50 employees and over 50 employees. You’ll should contact ADP for a custom quote.
It also offers a free three-month trial period for businesses with lower than 50 employees.
User rankings
- G2: 4.1/5 (2900+ reviews)
- Capterra: 4.4/5 (5100+ reviews)
2. Ultimate Kronos Group (UKG)
Ultimate Software and Kronos Incorporated merged in April 2020 to form the Ultimate Kronos Group (UKG).
UKG is an American multinational company offering HR and workforce management solutions.
It’s committed to offering a workforce optimization tool to businesses of all sizes with three offerings:
- UKG Pro: A sturdy enterprise management solution for a worldwide workforce.
- UKG Dimensions: Offers AI-powered solutions to fulfill your industry-specific needs.
- UKG Ready: Combines payroll, HR, time, and talent in a single seamless solution.
UKG is trusted by Tesla, Puma, Sony Music, Revlon, and the University of Toronto.
Key features
- Permits you to source, track, and evaluate the most effective talent to your company.
- Manages eLearning and workforce training opportunities to your employees.
- Offers a mobile app for simple connection on the go.
- Embeds workforce analytics and data in the identical platform.
- Helps you construct compliant and transparent business processes.
Pricing
Available on request.
User rankings
- G2: 4/5 (1300+ reviews)
- Capterra: 4.1/5 (300+ reviews)
3. Oracle
Oracle is well-known for its database management systems and enterprise software products.
Its Human Capital Management (HCM) System is built for the cloud and goals to enhance worker experience across the board.
The software is good for a globally mobile workforce because it combines labor, time, and leave management with financial, payroll, and personnel data within the cloud.
Oracle’s notable clients include Red Bull, FedEx, Mastercard, and Zoom.
Key features
- Permits you to track over 100 customizable metrics through their pre-built analytics.
- Hosts recruitment, onboarding, performance management, and compensation across a typical interface.
- Provides simplified and compliant payroll processing across ten countries.
- Reduces labor costs by tracking worker attendance and absence trends.
- Offers a multilingual digital assistant for workers and managers.
Pricing
Available on request.
User rankings
- G2: 3.5/5 (460+ reviews)
- Capterra: 3.9/5 (50+ reviews)
4. Alvaria
Call center software corporations Aspect Software and Noble Systems Corporation joined forces in May 2021 to create Alvaria.
The Alvaria Workforce Engagement Management (WEM) Suite permits you to monitor, improve, and reward call center and get in touch with center agent performance. It also enhances agent engagement by adding gamification elements and is accessible on desktop, iOS, and Android devices.
The software goals to maximise omnichannel contact center efficiency while reducing operational costs.
Key features
- Manages and aligns worker schedules as per forecasting needs.
- Allows employees to submit schedule change requests from their mobile devices.
- Improves worker performance through automated coaching.
- Estimates staffing requirements across various communication channels and repair levels.
- Simulates customer interaction dynamics on text-based platforms, akin to email, live chat, and social media.
Pricing
Available on request.
User rankings
- G2: 4.1/5 (210+ reviews)
- Capterra: 4.2/5 (230+ reviews)
5. Calabrio
Calabrio is a software solution primarily focused on quality assurance, call recording, and speech analytics for call and get in touch with centers.
Its cloud-powered contact center workforce engagement suite, Calabrio ONE, analyzes every customer interaction to enhance your customer support.
Calabrio provides contact center solutions to Netflix, Shopify, and Nespresso, amongst others.
Key features
- Captures the Voice of the Customer (VoC) from desktop, speech, and text analytics to extract predictive insights.
- Permits you to monitor live customer calls and supply easy feedback for effective quality management.
- Increases operational efficiency through automated quality monitoring and reporting.
- Helps you create a centralized database by integrating different streams, akin to your CRM (Customer Relationship Management) system.
- Provides built-in compliance, security, and business continuity features.
Pricing
Available on request.
User rankings
- G2: 4.3/5 (100+ reviews)
- Capterra: 4.3/5 (80+ reviews)
6. CEIPAL
CEIPAL is an HR software company providing each recruitment and workforce management software systems for staffing firms.
Its workforce management software solution provides end-to-end solutions, from work authorization to offboarding.
Ideal for small and medium-sized businesses, CEIPAL’s cloud-based WFM solution is accessible through Android and iOS apps.
Key features
- Simplifies worker onboarding with an easy-to-access document library and customizable forms.
- Automates the worker lifecycle by centrally recording all worker information.
- Streamlines financial management with QuickBooks integration.
- Empowers employees through a self-service portal where they’ll access timesheets, apply for leaves, and update their personal information.
- Tracks all paperwork for a simple worker immigration process.
Pricing
CEIPAL offers a 14-day free trial. Its paid plan starts at $105/month.
User rankings
- G2: 4/5 (10+ reviews)
- Capterra: 4.5/5 (120+ reviews)
7. Verint Systems
Verint provides multiple workforce management, optimization, and worker engagement solutions.
Its primary focus helps organizations adapt to the longer term of labor by eliminating data silos.
Verint’s cloud-based WFO suite offers solutions to extend productivity, reduce shrinkage, and automate workforce scheduling. It also reduces the technical and financial burden in your IT department.
Its customer success stories feature Lloyds Bank, Google, and U-Haul.
Key features
- Offers Robotic Process Automation (RPA) services to drive consistency, compliance, and reduce errors.
- Modernizes customer experience using a conversational AI-based Virtual Assistant.
- Provides a workforce optimization solution for branches and back-office operations.
- Includes key contact center WFO features, akin to interaction analytics, screen recording, and performance management.
- Promotes effective staffing through robust worker scheduling features.
Pricing
Available on request.
User rankings
- G2: 3.9/5 (20+ reviews)
- Capterra: 4.3/5 (5+ reviews)
8. Infor
With over 65,000 customers, Infor is a worldwide leader relating to business cloud software products.
Its workforce management software solution helps you optimize every stage of the labor-management process. The Infor Operating System also permits you to speed up innovation throughout your enterprise as an alternative of 1 particular department.
Liberty Steel, Sunny D, and El Dorado Packaging are just a few of its customers.
Key features
- Uses worker time data to find out which pay code, time code, and pay rules to use.
- Creates an accurate workload forecast using real-time trending data.
- Ensures legislative compliance for local, state, federal, and international labor laws.
- Calculates required labor hours to fulfill key business objectives.
- Offers an Worker Contact Report program to encourage worker health and safety.
Pricing
Available on request.
User rankings
- G2: 3.7/5 (10+ reviews)
- Capterra: 4.5/5 (10+ reviews)
9. NICE Ltd.
Focused on improving customer satisfaction rankings, NICE makes a speciality of contact center technologies akin to voice call recording and data security.
Its workforce optimization suite helps engage employees by automating routine business processes.
A few of NICE’s notable clients include Visa, Accenture, American Airlines, and Morgan Stanley.
Key features
- Empowers employees by providing them insights into their performance.
- Monitors team performance on Key Performance Indicators (KPIs) using a unified scorecard.
- Improves agent productivity by identifying performance gaps and delivering targeted coaching.
- Derives actionable insight from the VoC to extend customer engagement.
- Reduces scheduling friction so employees can maintain a healthy work-life balance.
Pricing
Available on request.
User rankings
- G2: 4.2/5 (60+ reviews)
- Capterra: NA
10. RELEX Solutions
Focused on optimizing the retail workforce, RELEX Solutions helps organizations achieve each customer and worker satisfaction through technological innovation.
Its Workforce Optimization and Management Solution helps retailers make scheduling decisions based on available and forecasted data. In consequence, you’ll notice happier employees and customers in addition to a discount in store personnel costs.
RELEX’s well-known customers include M&S Food, PetSmart, WHSmith, Morrison’s, and Bed, Bath, and Beyond.
Key features
- Addresses capability risks proactively to scale back possible negative impacts.
- Plans worker shifts routinely based on their preferences and availability.
- Allows employees to view and manage their schedules with a mobile app.
- Predicts future workloads based on forecasted customer footfalls, sales, and flow of products.
- Makes the workforce planning process transparent across the board.
Pricing
Available on request.
User rankings
- G2: NA
- Capterra: 4.7/5 (10+ reviews)
Methods to select the correct workforce optimization software
Many WFO vendors available in the market can enable you improve customer experience by increasing worker efficiency.
Nonetheless, it’s best to keep the next facets in mind before you select one.
1. Easy user interface
Some employees is likely to be tech-savvy, but others may not.
So, the user interface must be easy, straightforward, and straightforward to make use of for everybody.
An easy interface will make it easy for brand spanking new employees to adapt and encourage existing employees to utilize the software.
Ideally, the interface must be similar across different browsers and mobile devices to facilitate real-time decision-making.
2. Easy integration with existing systems
The WFO solutions should ideally be easy to integrate along with your existing HR systems.
For this, you could decide to go together with a cloud-based solution as they might be customized and tested before going live.
A cloud-based system may also integrate along with your current WFO system for a smoother transition. But when you may have particular security requirements, an on-premises solution is likely to be best to your organization.
3. Have enterprise-wide capabilities
Workforce optimization will not be a couple of single department — it includes your entire organization.
Selecting one which permits you to deploy the answer to multiple departments will streamline processes, increasing operational efficiency.
Doing so will even enable you gain a bird’s-eye view of your organization, discover bottlenecks, and eliminate data silos.
4. Robust reporting
Since most WFO software includes automated data recording and processing, you receive multiple reports about individual employees and their performance.
Nonetheless, this much information can feel overwhelming.
It’s best to specify key metrics to your organization and, amongst them, determine which of them to prioritize.
5. Value for money
WFO software can seem expensive at first sight.
So, you want to make sure that your chosen suite has all of the crucial functionalities and provides some perks, akin to mobile apps for workers.
Pricing may also depend upon the variety of employees.
Most software solutions are priced per worker, monthly basis, but others offer enterprise-wide capabilities. That’s why it’s best to select one which permits you to scale flexibly as your organization grows.
Wrapping up
Workforce optimization is crucial for a successful business. It helps drive worker engagement while concurrently reducing operational costs.
Nonetheless, it’s best to make sure the WFO software solution you select to your organization matches in well along with your needs and goals.
Undergo the tools and suggestions we covered here to zero in on the WFO suite that’s right to your requirements.
