Consumer-grade technology is the long run of worker experience

Rafael Parra is a number one expert in Worker Experience, with a give attention to creative strategy. After years at Google and Meta, Rafael has deep insight into the challenges facing many global employers and the way critical a renewed give attention to driving worker retention is. He has done extensive work directly advising senior leaders at client organizations similar to Walmart, Starbucks, Spotify, and Booking.com.

Luke Mueller, head of digital strategy at Walmart, says, “Rafael has led many successful initiatives at Walmart, including playing a key role in giving our frontline employees a voice.”

To create a contemporary work environment and enable employees to be as effective and engaged of their work as possible, shift your pondering from enterprise-grade technology to consumer-grade technology. While there is no such thing as a standard definition of what this actually means, it normally refers to technology that’s tailored to the needs of a big organization relatively than getting used by individuals or consumers (consumer-grade technology). Ideally, this implies it’s more robust, safer, more flexible, and more suited to being managed and deployed by IT professionals. But what this ultimately means in large organizations is clunky, outdated software.

That’s why so many latest enterprise tools are actually modeled on technologies we use on a regular basis in our personal lives (platforms like Twitter, LinkedIn, Facebook, Google). In some ways, consumer technology is becoming enterprise technology. A less complicated way for organizations to have a look at that is to provide employees tools that really feel like they were designed for people, not rocket scientists or programmers. My definition of consumer technology is something that’s so well-designed, useful, and priceless that you simply would think about using something similar in your personal life if it existed.

There are several advantages to taking this approach. Typically, when organizations implement latest, complex technology solutions, loads of training and education is required to show employees how and why to make use of these latest tools. After all, education and training are needed for any form of change, but when employees are accustomed to the technologies, they’re way more more likely to adopt them more quickly. Familiarity also removes complexity, which implies employees will actually use the tools. Consider Workplace by Facebook (the Facebook app, but for the office) or Google Workspace.

To create a contemporary work experience and enable employees to be as effective and engaged of their work as possible, shift your pondering from enterprise-class to consumer-grade technology. Should you have a look at the technology your employees currently use, you’ll likely see ways to enhance and upgrade it to systems they’d actually use outside of labor.