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Are you searching for a versatile approach to earn extra cash while working from home? If that’s the case, working as a distant moderator with ModSquad will be the perfect opportunity for you.
As one in every of the leading providers of digital engagement services, ModSquad offers a variety of interesting opportunities for people who find themselves enthusiastic about online communities and their moderation.
As a distant moderator, you’ll manage online communities, monitor social media channels, and supply customer support. You’ll also profit from a remote-first company that has embraced telework since 2007.
ModSquad’s flexible positions and commitment to distant work make it an amazing approach to complement your income and gain useful experience.
About ModSquad
ModSquad is a customer engagement services company offering outsourced customer support, content moderation, social media management, and community management services.
Founded in 2007, ModSquad serves a various client base of corporations, government agencies, and nonprofits with a worldwide team of experienced professionals, often known as “Mods,” who manage and have interaction online communities, handle customer interactions, and ensure brand safety and user satisfaction across digital platforms.
The corporate operates on a versatile, on-demand service model that enables customers to tailor services to their needs. This enables corporations to supply high-quality customer experiences, protect their online presence, and foster positive community interactions without having to take a position heavily in internal resources.
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Concerning the role of a distant moderator
Duties
Distant moderator responsibilities include:
Content monitoring
A key a part of a distant moderator’s job is content monitoring, which implies reading posts, comments, and messages to be certain that they follow the community guidelines.
Moderators remove any content that violates the foundations and will warn or block users who repeatedly break the rules.
Dispute resolution
One other vital task is resolving disputes. Sometimes users may argue or have misunderstandings.
Moderators step in to resolve these issues and keep the community peaceful. They use their judgment to determine one of the best plan of action.
Community involvement
Moderators also engage with the community. They answer questions, provide support, and encourage positive interactions.
Engagement helps construct a powerful and friendly online community.
Required education and skills
To turn out to be a ModSquad distant moderator, you don’t want any specific education or qualifications.
Nonetheless, experience in website moderation or customer support may prove useful.
The candidate must even have excellent communication skills and have the option to work independently.
Some skills which can be particularly desirable to ModSquad include:
- Strong written communication: As a distant moderator, you’ll communicate primarily through text-based platforms corresponding to forums and social media, so strong written communication skills are essential.
- Time management: Working from home requires excellent time management skills. You need to have the option to prioritize tasks and manage your workload effectively.
- Attention to detail: As a moderator, you may be answerable for monitoring user-generated content and ensuring it adheres to community guidelines. Attention to detail is essential to catching any potential issues and resolving them quickly.
- Customer support: Lots of ModSquad’s clients work in industries that require high-quality customer support. Having experience or skills on this area could make you stand out as a candidate.
- Knowledge of technology: As a distant moderator, you’ll work with quite a lot of online platforms and tools. Comfort with technology and the power to troubleshoot technical issues are essential.
Technical requirements
Because distant moderators earn a living from home, it is important to have an appropriate home office.
The technical requirements that ModSquad expects from its candidates include:
- Fast Web: A stable and reliable web connection is important for distant work. ModSquad recommends a minimum download speed of 20 Mbps.
- Modern computer: You’ll have a contemporary desktop or laptop with enough processing power to handle multiple tasks without delay. Chromebooks and tablets should not allowed.
- Cell phone: The corporate requires a cell phone for two-factor authentication.
Training
ModSquad offers training to recent Mods. Training will vary depending on the particular project you may be working on.
Typically, this involves reviewing course materials, which can include white papers and other resources that you would be able to work through at your individual pace.
The training is designed to make sure distant moderators can effectively manage communities, provide customer support, and perform other tasks required of their positions.
Schedules
Moderators on ModSquad can set their very own schedule.
Once you’ve chosen a project, you’ll receive a monthly schedule of obtainable dates from which you’ll be able to select those that suit you best.
Salary and advantages
The typical hourly rate for contract staff is roughly $15 to $19 per hour, in response to data from ModSquad. Glass door. Nonetheless, pay will rely on the project, experience, skills, and performance. Moderators with unique or hard-to-find skills may earn the next hourly rate.
Because these positions are independent contractor positions, they should not offered any advantages.
Learn how to Get Began as a Distant Moderator on ModSquad
Explore the role
Before applying, it’s vital to grasp what the role involves. Familiarize yourself with the responsibilities of a distant moderator and consider whether it’s best for you.
Consider your skills and experience and whether or not they match the necessities of the position.
Prepare your CV
Then, prepare your CV. Highlight any experience in online moderation, customer support, or community management.
In the event you’ve worked remotely before, be sure you mention that. Employers prefer to see that you would be able to manage your time and work independently.
Apply online
Once your CV is prepared, visit the web site ModSquad website and apply online. Make sure to fastidiously follow all application instructions and supply all required information.
A well-prepared application can provide help to stand out from other candidates.
Final thoughts
Working as a distant moderator at ModSquad offers a versatile and rewarding profession path for distant staff and people searching for a side hustle.
The power to work from virtually anywhere, select your individual hours, and have interaction with diverse communities is an exciting opportunity.
In search of more distant work opportunities?
In the event you’re searching for more distant work opportunities, be sure you take a look at our Now Hiring section for current job openings.
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