Trying to outsource your operations to a BPO company?
BPO corporations offer specialized services that cater to varied non-core business activities. These will be activities like data entry, call center operations, finance, market research, IT and even HR activities.
In truth, the definition of “BPO” or Business Process Outsourcing has been evolving. Nowadays, BPO services may additionally include domains that require sophisticated expertise comparable to software development, social media analytics, equity research, website positioning, etc. These areas are also known as KPO (Knowledge Process Outsourcing).
While you outsource to a BPO company, you’ll cut costs, save time and streamline your work processes. Furthermore, you get access to specialized competencies that may be difficult or too expensive to take care of in-house.
In 2023, the global business process outsourcing market was estimated at USD 280.64 billion, and is anticipated to grow at a CAGR of 9.6% from 2024 to 2030.
Nevertheless, when there are a whole bunch of BPO corporations on the market, how do you discover the best one?
To aid you with that, we’ve featured 19 of the best-known BPO corporations in this text. Moreover, now we have mentioned 20 other BPO corporations.
Table of Contents
The highest 19 business process outsourcing corporations
Here’s a listing of the highest 19 BPO service providers to aid you start. Several of those corporations offer services apart from BPO and the variety of employees indicated is their total worker strength (including non-BPO operations.)
1. Accenture
Accenture is a number one IT solutions company in addition to a BPO provider that provides cutting-edge outsourcing services in consulting, digital technology and business operations. Based out of Dublin, Ireland, the corporate has a world presence across 120+ countries.
Variety of employees: 750,000+
Major clients: Corporations within the Fortune Global 100.
Key BPO services:
- Accounting and financial services.
- Sourcing and procurement.
- Digital marketing.
- Supply chain management.
- Healthcare and insurance.
- Human resource management.
2. Triniter
Triniter is the most effective BPO service providers within the US because of their highest clients’ retention and repetition rate within the industry. They supply services comparable to customer support, backoffice support and automation and AI. They’ve a novel place within the BPO industry because of their highest customer satisfaction rate.
Variety of employees: 1000+
Major clients: Corporations within the fortune 500
Key BPO services:
- Customer support
- Backoffice support
- Insurance claims management.
- Medical billing and coding.
- Technical support
- Human resource management.
- Digital marketing
- Research and data entry
3. IBM
IBM is an American multinational IT company with headquarters in Recent York. It offers high-quality business process services in industries like automation, finance, HR and customer satisfaction. IBM has a world presence with operations spanning over 160 countries on this planet.
Variety of employees: 350,000+
Major Clients: Amazon, PayPal, HP and Citibank.
Key BPO services:
- Supplier sourcing and product procurement.
- Third-party risk management.
- Talent acquisition and development.
- Real estate management.
- Predictive asset optimization.
- Consulting and financial services.
4. Cognizant
Cognizant is a US multinational company that provides smart digital solutions in consulting, information technology and business operations. The corporate relies out of Recent Jersey, US and has quite a few outsourcing centers across Asia, Europe and South America.
Variety of employees: 290,000+
Major clients: JPMorgan Chase, Wells Fargo and AXA.
Key BPO services:
- Wealth and asset risk assessment.
- Insurance claims processing.
- Human resource management.
- Medical billing and coding.
- Contact center support.
- Revenue cycle management.
5. Concentrix
Concentrix is a business services provider that supports corporations in industries like automotive, finance, healthcare, e-commerce and more. With its head office in California, Concentrix offers solutions to clients in 140+ countries. It even acquired Convergys, one other third-party service provider, to expand its customer engagement services.
Variety of employees: 220,000+
Key BPO services:
- Insurance policy management.
- Customer and technical support.
- Digital marketing.
- Claims processing.
6. Wipro
Wipro is a number one Indian provider of IT, consulting and other BPO services. Based out of Bangalore, India, the corporate helps businesses in banking, retail, travel, education and other industries.
Variety of employees: 250,000+
Major clients: Walmart, Philips, Best Buy and HP.
Key BPO services:
- Cloud infrastructure.
- Customer experience management.
- Healthcare analytics.
- Digital marketing.
- Sourcing and procuring.
7. Genpact
Genpact is a world services company that provides AI-based digital solutions for enterprises. With its fundamental office in Recent York, the corporate operates across 30+ countries on this planet. Genpact supports business process management in industries like banking, hospitality, energy and manufacturing.
Variety of employees: 85,000+
Key BPO services:
- Insurance claims processing.
- Customer experience solutions (UI/UX).
- Supply chain management.
- Real estate claims management.
- Invoice to money transformation.
- Credit risk management.
8. ADP
Headquartered in Recent Jersey, Automatic Data Processing provides payroll and HR outsourcing solutions for corporations in hospitality, financial, healthcare and other industries. ADP has a presence in 130+ countries, including India and the Philippines.
Variety of employees: 60,000+
Major clients: American Campus Communities, ADT and Comerica.
Key BPO services:
- Payroll management.
- Tax services.
- Human capital management.
9. EXL Service
EXL is a number one digital intelligence service provider, headquartered in Recent York. It offers insurance, banking, healthcare, and logistics solutions in countries like the UK, India and the US.
Variety of employees: 50,000+
Key BPO services:
- Finance and accounting.
- Operations management.
- Market research.
- Customer analytics.
- Data governance.
10. Invensis
Invensis offers effective software, call center and back-office services to small and medium-sized businesses. The corporate has been operating since 2000 and has multiple delivery centers around the globe.
Variety of employees: 5000+
Major clients: KonnecTV, CBS Interactive, Sprint and Wyndham.
Key BPO services:
- E-commerce support.
- Software development.
- Finance and accounting.
- Data entry and management.
- Call center services.
- Digital marketing.
11. SunTec India
SunTec India is an IT outsourcing service provider that provides digital solutions in business data management, e-commerce and marketing. With its fundamental office in Recent Delhi, India, the corporate has a growing global presence across 50+ countries.
Variety of employees: 1500+
Major clients: PepsiCo, Panasonic, Honda and Bose.
Key BPO services:
- Data entry and support.
- Content and website positioning services.
- Multi-channel e-commerce solutions.
- E-book development.
- Image processing.
- Cloud computing and app development.
12. Intetics
Based out of Florida, Intetics is a number one software development outsourcing firm. It offers in-house software and mobile solutions for businesses in various industries like IT, healthcare and education.
Variety of employees: 700+
Major clients: S&C Electric Company, Spreadshirt and Encyclopædia Britannica, Inc.
Key BPO services:
- Custom software development.
- Business intelligence and analytics.
- Robotic Process Automation (RPA) services.
- Customer support.
13. Unity Communications
Headquartered in Arizona, Unity Communications is an American BPO provider with centers within the Philippines and Costa Rica. It offers business models, call center and back-office staffing solutions to SMBs and enterprises.
Variety of employees: 500+
Major clients: AT&T, RingCentral and Wireless Watchdogs.
Key BPO services:
- Inbound and outbound customer support.
- Data entry.
- Virtual assistant solutions.
- Accounting and bookkeeping.
- Lead generation and qualification.
- Telemarketing.
14. Helpware
Helpware offers customer experience and back-office support for Software as a Service (SaaS) corporations. Based out of California, Helpware has offices within the Philippines and Mexico.
Variety of employees: 500+
Major clients: Google, CISCO, Zendesk and Universal Music Group.
Key BPO services:
- Billing and technical support.
- Workflow automation and optimization.
- Customer order processing.
- Omnichannel customer support.
- Data entry.
- Content moderation.
15. Plaxonic Technologies
Plaxonic Technologies is an Indian BPO service provider that provides customer support and IT services. Headquartered in Noida, India, Plaxonic also has offices in the US, Dubai and Hong Kong.
Variety of employees: 200+
Major clients: HerbalCart, WonkCoin and Victory Tractor Implements.
Key BPO services:
- Omnichannel customer support.
- E-commerce.
- Data analytics.
- Virtual assistant services.
- Website and software development.
16. Octopus Tech
Octopus Tech is a number one provider of website design and call center services to SMBs and enterprises. The corporate is headquartered in Haryana, India and in addition offers virtual assistant and e-surveillance support.
Variety of employees: 100+
Major clients: Amazon, Avant, Goodyear and The Trade Desk.
Key BPO services:
- Website design and website positioning.
- Telemarketing.
- Data entry.
- Legal processing.
- Customer acquisition and onboarding.
- Medical transcription services.
17. Vserve
Vserve is a number one provider of eCommerce solutions and product catalog management services. It offers product data enhancement, customer support and back-office support services to SMBs and enterprise eCommerce clients. The corporate has over a decade of experience and proven track record of handling clients across US, UK, Europe and Asia-Pacific. Based at Newyork, Vserve also has office locations in India.
Variety of employees: 400+
Major clients: Jet.com, Graybar, Global Industrial, Christmas.com etc
Key BPO services:
- Ecommerce product data and catalog management
- Ecommerce product data enhancement
- Product data entry services
- Ecommerce store development
- Ecommerce customer support
- Ecommerce data intelligence
- Product image and digital asset management
- Ecommerce marketing
18. Maxicus
Maxicus is one in every of the industry-leading and top-notch Business Process Outsourcing service provider company in India. We provide our clients unmatched efficiency and undisputed performance with best-in-class service offerings in customer support, next-gen back-office support, tech support, phygital and v-commerce, knowledge management, chat bots, and annotation services, amongst others.
Variety of employees: 5000+
Major clients: Samsung, Tata Steel, Airtel, Swiggy, Vodafone
Key BPO services:
- Customer lifecycle management
- Back-office support
- Revenue growth
- AIOps
- Phygital
- Tech support
- Content & cataloging
- Image annotation
19. 1840 & Company
1840 & Company is a world BPO headquartered in Kansas with service delivery facilities within the Philippines, India, Ukraine, South Africa, and Argentina. Strategically distributed across 4 continents, they’re an ideal alternative for outsourcing business/sales development, call center operations, IT and back-office services.
Variety of employees: 600+
Major clients: Groupon, Instacart, HomeLight and LearnZillion
Key BPO services:
- Business/sales development
- Back-office staffing
- Software development & IT
- Call center
- Customer support
- Technical support
- Recruitment process outsourcing
Top 19 BPO corporations comparison table
| Company | Yr Founded | Employees | Geographical Presence | Major Clients | Specialization |
| Accenture | 1989 | 4,50,000 | 120+ countries | Fortune Global 100 | Consulting, IT solutions, business operations |
| Triniter | 2005 | 1,000 | US | Fortune 500 | Customer support, back-office support, AI |
| IBM | 1911 | 3,50,000 | 160+ countries | Amazon, PayPal, HP, Citibank | IT, finance, HR, customer satisfaction |
| Cognizant | 1994 | 2,90,000 | Asia, Europe, South America | JPMorgan Chase, Wells Fargo, AXA | Consulting, digital solutions |
| Concentrix | 1983 | 2,20,000 | 140+ countries | Various industries | Customer support, technical support, digital marketing |
| Wipro | 1945 | 1,50,000 | Global | Walmart, Philips, Best Buy, HP | IT, consulting, customer experience |
| Genpact | 1997 | 85,000 | 30+ countries | Various industries | AI-based digital solutions |
| ADP | 1949 | 60,000 | 130+ countries | American Campus Communities, ADT, Comerica | Payroll, HR solutions |
| EXL Service | 1999 | 30,000 | UK, India, US | Various industries | Finance, operations, data governance |
| Invensis | 2000 | 1,000 | Global | KonnecTV, CBS Interactive, Sprint, Wyndham | Software, call center, back-office services |
| SunTec India | 1999 | 1,000 | 30+ countries | PepsiCo, Panasonic, Honda, Bose | Data management, e-commerce, cloud computing |
| Intetics | 1995 | 700 | Global | S&C Electric, Spreadshirt, Encyclopaedia Britannica | Software development, business intelligence, RPA |
| Unity Communications | 2010 | 500 | Philippines, Costa Rica | AT&T, RingCentral, Wireless Watchdogs | Call center, back-office staffing |
| Helpware | 2015 | 500 | Philippines, Mexico | Google, CISCO, Zendesk, Universal Music Group | Customer experience, workflow optimization |
| Plaxonic Technologies | 2013 | 200 | India, US, Dubai, Hong Kong | HerbalCart, WonkCoin, Victory Tractor Implements | Customer support, IT services |
| Octopus Tech | 2011 | 100 | India | Amazon, Avant, Goodyear, The Trade Desk | Website design, call center services |
| Vserve | 2010 | 400 | US, UK, Europe, Asia-Pacific | Jet.com, Graybar, Global Industrial, Christmas.com | E-commerce support |
| Maxicus | 2011 | 4,000 | India | Samsung, Tata Steel, Airtel, Swiggy, Vodafone | Customer lifecycle management, tech support |
| 1840 & Company | 2014 | 600 | Philippines, India, Ukraine, South Africa, Argentina | Groupon, Instacart, HomeLight, LearnZillion | Business development, call center, IT |
21 other BPO corporations to pick from
Here’s a comprehensive list of 20 other BPO firms you would possibly want to think about outsourcing to:
1. BinaryFolks
Global software development outsourcing company.
2. IQ BackOffice
A number one accounting and human resources outsourcing firm.
3. Flatworld Solutions
Popular BPO provider offering call center, accounting, transcription and data entry services.
4. Max BPO
A US-based BPO provider offering call center, healthcare and accounting services.
5. Fusion BPO Services
A number one multi-channel call center outsourcing services provider.
6. Data Entry Outsourced
An Indian BPO provider known for its data entry and management solutions.
7. Magellan Solutions
A Philippines-based customer services company.
8. Premier BPO
Global customer support and back-office service provider.
9. Outsource Services India
An Indian BPO provider offering data entry and digital marketing solutions.
10. Acelerar Technologies
A number one virtual assistant and back-office service provider.
11. KMC Solutions
Philippines-based staffing and payroll management provider.
12. WNS Global Services
A world provider of legal services and business analytic solutions.
13. Revele
A number one customer support and medical transcription service provider within the healthcare industry.
14. QuisLex
BPO provider specializing in legal support services like document reviews and case assessments.
15. The Contact Company
A UK-based customer services outsourcing provider.
16. LexReception
A reliable BPO provider for virtual receptionist services.
17. AnswerFirst
A BPO provider for back-office services and customer support.
18. MyTasker
Popular BPO provider for virtual assistant services.
19. BillingParadise
Handles revenue cycle management for healthcare practitioners.
20. HelpSquad
Offers professionally trained live agents that can answer your customers’ live chat, phone, and social media inquiries 24/7/365.
21. STAFFLINK
The Australian company STAFFLINK provides the structure and organization essential for 150+ Real Estate agencies to operate efficiently.
Easy methods to select a BPO company
Here’s a fast overview of find out how to select the best BPO company:
1. Select your selection criteria
Step one to finding the best BPO company is to come to a decision on the choice criteria to judge them.
When evaluating BPO corporations, you should use different criteria, comparable to:
- Area of Expertise – the industry domain of the BPO firm.
- Their Services – what services they provide.
- Worker Strength – the variety of employees within the firm.
- List of Clients – who their major clients are.
- Pricing – what their rates are.
2. Shortlist three-five corporations
Now start shortlisting the BPO corporations that meet your evaluation criteria. Ideally, your shortlist should contain around three to 5 service providers you can narrow down further.
3. Assign pilot projects
Once you may have shortlisted your BPO providers, you may assign a pilot project to every of them. This helps you assess the service provider’s ability to execute the form of tasks you’ll be giving them if hired.
4. Evaluate the BPO corporations
Now you may rank the BPO corporations based on their performance over criteria like:
- Quality of output.
- Turnaround time of the project.
- Adaptability to sudden project updates.
Easy methods to manage your BPO provider
A serious issue with outsourcing your work is that there’s no way for an outsourcer to observe your BPO provider’s staff.
Normally, your outsourced staff could be 1000’s of miles away.
You’ll be able to’t possibly shuttle forwards and backwards on daily basis to observe your work progress, right?
This may end up in you not with the ability to confirm things comparable to:
- In case your BPO provider is just working in your tasks while billing you as an alternative of billing you for time spent on their other clients’ projects.
- If their quotes are accurate and your projects actually took that long to finish.
- In case your BPO provider’s staff is watching cat videos within the time that you just are being billed for.
Luckily, performance monitoring tools like TimeDoctor can aid you easily confirm all this.
Conclusion
Finding the best BPO company isn’t hard.
While there are a whole bunch of corporations within the BPO industry, you may start with the 40 we’ve listed here to narrow down your options. Rigorously go over the 4 steps we listed when selecting a BPO provider and also you’ll be high quality!
