Knowledge Process Outsourcing (KPO) corporations offer knowledge-specific services like market research and data processing. They permit businesses to access a talented workforce and leading edge technology for area of interest services.
But you may only make probably the most out of information process outsourcing for those who select the proper KPO firm. For that, it’s essential to study their services and the industries they specialise in.
In this text, we’ll explore the highest 14 KPO corporations intimately. We’ll also cover the 4 benefits and drawbacks of hiring a KPO company.
Table of Contents
Let’s start.
14 popular KPO corporations for all your online business needs
Knowledge process outsourcing is the hiring of a third-party service provider to administer information-related business activities.
The KPO industry is a subset of Business Process Outsourcing (BPO), the outsourcing of back-office services and non-core tasks to a third-party vendor. Typically, BPO services include data entry, customer support, timesheet management, etc. But unlike BPO services, a KPO service is domain-specific and requires the expertise of knowledgeable.
Some typical sorts of KPO services include:
- Reporting management: Involves in-depth reporting on a selected set of worker data to assist oversee their performance. Based on the report, KPO corporations can develop business plans and techniques.
- Insights and data analytics: Collecting data from a selected field and giving actionable insights after detailed data evaluation.
- Research: Thorough, in-depth research on any field or requirement that the client is seeking to find out about. For instance, market or competitor research.
- Data management: Includes data integration, storage, and retrieval for business reporting and analytics.
The form of knowledge process service an organization provides will rely upon its business requirements, availability of talents and resources, etc. After you discover the knowledge process service to outsource, yow will discover a KPO firm offering them.
Listed below are the favored 14 knowledge process outsourcing corporations that you could consider:
1. WNS
WNS is an Indian KPO company specializing in healthcare, banking and financial services, life sciences, etc.
It’s headquartered in Mumbai, India, and focuses on analytics, finance, risk and compliance management, etc.
Key services
- Processes recent legal claims, evaluates medical evidence, and sets and closes claims.
- Offers corporate legal services like contract management, legal research, and litigation support.
- Uses regression, neural networks, etc., for worker attrition analytics.
- Analyzes your client’s journey with AI (Artificial Intelligence) based solutions to enhance customer care quality.
2. e-Support KPO
e-Support KPO is an Indian KPO services company specializing in LPO (Legal Process Outsourcing) and human resource management.
It’s also headquartered in Mumbai, India, and concentrates on finance, accounts, IT (Information Technology), and other tasks.
Key services
- Drafts recruitment policies, circulars, and manuals for rules, strategies, etc.
- Helps with tax and payroll management, annual tax planning, and similar services.
- Offers consulting services, including business planning, project management, and more.
- Helps with software development, IT environment creation, and support implementation.
3. Boston Analytics
Boston Analytics is a US-based Business Process Outsourcing (BPO) company with expertise in financial, technology, and consulting services. It’s positioned in Boston and focuses on digital transformation, investment strategy, and market entry and growth.
Key services
- Offers services specializing in investment banks, sovereign funds, and personal equity firms.
- Provides investment research features like finding and tracking obstacles and identifying investment-worthy opportunities.
- Helps transform existing businesses using a digital strategy like growth marketing, partnership with influencers, etc.
- Evaluates your online business’s digital opportunities and threats to develop your digital transformation roadmap.
4. Eminenture
Eminenture is an Indian business process management and outsourcing solution specializing in business research, technical customer support support, business process automation, etc.
This Delhi-based company has expertise in e-commerce, pharmaceutical, healthcare, and other fields.
Key services
- Provides data evaluation to discover revolutionary ways to enhance CX (Customer Experience) and engagement.
- Offers AI machine learning, data intelligence, and web scraping services.
- Data evaluation for figures from web research, e-commerce mining, etc., and helps construct scalable business models.
- Examines competitor’s strategies, SWOT (Strengths, Weaknesses, Opportunities, and Threats), and more.
5. Magellan Solutions
Magellan Solutions is a Philippines based knowledge process outsourcing company helping small, medium, and enormous corporations boost their customer experience.
This company is positioned in Metro Manila and provides knowledge support services for recruitment, healthcare, telecom, and plenty of other industries.
Key services
- Provides insurance accounting for finance corporations.
- Offers data quality management services like data mining, data processing, etc.
- Supplies legal transcription, legal research, and more.
- Carries out corporate training programs to assist KPO employees deliver high-quality results.
6. Corpshore Solutions
Corpshore Solutions is a Canada-based knowledge process outsourcing company specializing in RPA (Robotic Process Automation), RPO (Research Process Automation), digital transformation, and more.
It’s positioned in Toronto and in addition provides contact center solutions.
Key services
- Offers market evaluation, feasibility studies, mental property management, and other KPO services.
- Provides R&D (Research and Development) services for pharmaceuticals, investment banking, mental property, and several other other fields.
- Application development to operate machinery, review requirements, and estimate deadlines.
- Carries out complex tasks, like mathematical calculations, structural classifications, algorithmic and other machine learning based tasks.
7. Conectys
Conectys is a Poland-based KPO company that may act as a digital transformation, consultative, content moderation, and customer experience partner.
The firm has teams in numerous regions of the world and in addition offers call center services.
Key services
- Customer Experience (CX) research, customer journey mapping, ongoing CX measurement, etc.
- Offers legal and compliance assurance, brand protection audit, etc., for legal management.
- Social media repute & risk management, content relevance and tagging, etc., for social media management.
- Offers chatbots, Robotic Process Automation (RPA), AI solutions, and CRM services.
8. BeetSoft
BeetSoft is a Vietnam-based KPO provider specializing in outsourcing to healthcare, banking, insurance, and other industries using AI.
It’s positioned in Hanoi and offers knowledge process outsourcing services for the finance and accounting and HR (Human Resources), and administration sectors.
Key services
- Creates skilled and customised UI/UX design web sites and mobile apps.
- End-to-end software development services from project conceptualization to final delivery.
- Provides customized data processing services.
- Gives character design, game architecture, coding, etc., for game development.
9. Pure Moderation
Pure Moderation is a Vietnam-based outsourcing service provider specializing in content moderation, customer care, and other BPO services.
It’s positioned in Hanoi and focuses on AI training, content moderation, manual data labeling, and game quality assurance and testing.
Key services
- Uses AI to discover and merge raw data to generate meaningful insights.
- Helps you understand customer sentiment by analyzing their comments, reviews, or feedback.
- Identifies and deals with hackers and duplicate accounts with game moderation services.
- Offers technical support for IT and hardware issues during installation and operation.
10. Process Solutions
Process Solutions is a Hungary-based KPO firm specializing within the financial and accounting sector. It’s positioned in Budapest and employs expert employees expert in accounting and tax, payroll, and other financial services.
Key services
- Offers process mapping for corporations which might be relocating their internal administrative processing.
- Ensures finance accounts are compliant with local subsidiaries and statements.
- Files taxes in compliance with local timings and documentation requirements.
- Supports start-ups within the establishment of a legal entity.
11. EXL
EXL is a US-based KPO provider with expertise in healthcare, logistics, banking, and funds. This Latest York-based company focuses on data strategy, architecture, analytics, and more.
Key services
- Provides data governance rules, data visualization, and other reporting services for higher data management.
- Uses machine learning and network analytics to drive smarter outcomes.
- Develops direct marketing solutions to make it easier to create personalized and contextualized customer interactions.
- Offers advanced, market, and customer analytics services.
12. Mango5
Mango5 is a South African KPO company offering services to local and international clients. It’s positioned in Cape Town and has expertise in predictive evaluation, customer acquisition, etc.
Key services
- Optimizes business outcomes from recorded data using predictive evaluation.
- Extracts and categories customers’ behavioral data to discover patterns.
- Conducts surveys and carries out quality control for the finance sector.
- Offers specialized recruitment features for the medical field.
13. ARC
ARC is a South African KPO and BPO call center specializing in customer evaluation and technical support. It’s positioned in Cape Town and in addition focuses on accounting, virtual services, etc.
Key service
- Offers technical support starting from Level 1 to Level 3 for electronics, mobile devices, computers, SaaS products, and custom software.
- Creates content like product introduction, installations, and warranty in multiple languages.
- Offers debt collection services, including tracking overdue payments.
- Carries out web and systems development for clients.
14. Accenture
Accenture is an Irish BPO company specializing in strategy development, consulting, and IT services. This data process outsourcing company is positioned in Dublin and focuses on data analytics, automation, finance consulting, etc.
Key services
- Suggests quantifiable business outcomes by analyzing data.
- Uses advanced technology like AI, IoT (Web of Things), and cognitive search to enhance knowledge management.
- Customizes log analytics applications to enhance operational performance.
- Acquires and organizes unstructured data, providing search context and analytics.
All these knowledge process outsourcing corporations specialise in their respective fields. So you may select the one that most closely fits your online business requirements.
Now, let’s have a look at the professionals of hiring knowledge process outsourcing corporations.
5 key benefits of hiring a KPO company
Listed below are the 4 most important benefits of hiring a KPO company:
- Saves time: Research services, software development, etc., are time-consuming knowledge process tasks. Outsourcing them can unencumber an worker’s precious time, letting them focus on other core competencies, like product designing and scaling the business.
- Cost-effective: Employing an in-house team will be costly as a result of high labor wages, yearly bonuses, and other incentives. Luckily, KPO services are economical in countries like India, the Philippines, etc., as a result of low labor, real estate, and operations costs.
- Access to expert professionals: KPO employees have specialized knowledge in addition to cope with corporations from different sectors. So that they’re normally more experienced in handling quite a lot of different clients and tasks.
- Higher resource utilization: Resources like real estate and electricity are expensive in some counties just like the US and Canada. By outsourcing knowledge processes, they will save resources and use it for other core processes like R&D and manufacturing.
- Uses latest tools: A KPO company is more more likely to have advanced tools for specific tasks, like customer relationships. Consequently, by hiring a KPO company you may access these cutting-edge tools with none extra cost.
Now, let’s have a look at the most important disadvantages of hiring a knowledge process outsourcing company.
4 most important disadvantages of hiring a KPO company
Although hiring a KPO company has several benefits, it comes with its share of drawbacks.
Listed below are the 4 major disadvantages of outsourcing knowledge processes:
- Privacy concerns: Since KPO involves sharing core tasks and sensitive information, your organization’s mental property could possibly be compromised. To avoid this, it’s essential to develop an agreement clearly restricting the third-party company’s right to reveal or use your information or product.
- Lack of transparency: Outsourcing a knowledge process can leave you at nighttime concerning the task’s progress. Nonetheless, you may request your partner to make use of KPO solutions that permit them check the status of their project online at any time for transparency.
- Difficult to speak: Your in-house team may not effectively communicate with the KPO team due to language barriers and time zone differences. To beat this, the teams can select a standard language and set meetings to debate business services and project progress.
- Absence of productivity insights: Since your knowledge process outsourcing employees work from different locations, you might not know in the event that they’re productive after they work. Because of this you possibly can be paying for the hours the KPO worker didn’t work.
You should utilize it to trace the time an worker spends on a selected project or task using the silent or interactive timer.
It could also track their inactive times with its idle time tracker and exclude them from the time tracked data. Based on this time tracked data, the tool generates timesheets that will be used for billing.
Moreover, the tool also generates insightful productivity reports for every KPO worker.
Wrapping up
KPO corporations help businesses save money and time, and optimize core processes by providing specialized talents. They can even help manage resource utilization and provides access to the newest technologies.
Undergo the list of popular KPO corporations within the article and select one which suits your online business requirements.
This manner, you may ensure a successful knowledge process outsourcing and expand your online business easily.
