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The KPO (Knowledge Process Outsourcing) industry in India has now grow to be a $14 billion industry within the country. In line with the trade experts, the Indian KPO industry will hit the $50 billion goal by the 12 months 2025.
The KPO corporations in India serve clients in several business sectors like data analytics, business research, data management, etc.
In case you’re seeking to outsource to India, you could be overwhelmed by the massive variety of corporations providing KPO services.
Don’t worry.
In this text, we’ll cover the 4 most outsourced KPO services in India and highlight the highest 10 KPO corporations in India to make it easier to find one of the best one for your small business needs. We’ll also mention the 4 key benefits of outsourcing KPO to India.
Table of Contents
Let’s start.
Top 10 KPO corporations in India
Knowledge process outsourcing (KPO) is the outsourcing of core information-related services to a third-party company or vendor. The KPO sector majorly consists of data-driven work like research, data evaluation, legal process, mental property services, patent services, etc.
Such tasks require technical expertise and specialized knowledge. Your organization can outsource such tasks to a different vendor situated in the identical country or offshore for cost-saving purposes.
But, people often get confused between BPO (Business Process Outsourcing) and KPO (Knowledge Process Outsourcing). KPO consists of outsourcing core activities that involve specialized work and technical knowledge. Then again, a BPO company will care for your non-core activities like payroll, accounting, customer care, etc.
And since there’s a high demand for knowledge staff, listed here are some major services offered by the KPO industry in India.
But, when should you think about KPO?
You may consider KPO when you’ve gotten:
- Need for technological expertise and skill.
- Scarcity of expert workforce and professionals.
- Opportunity to cut back costs by hiring expert professionals in lower-income countries.
India has one of the crucial vibrant outsourcing ecosystems on this planet. Many big corporations in India, like Wipro, Ugam Solutions, Infosys, etc., provide KPO services.
On this section, we’ll highlight a few of India’s hottest corporations providing KPO services.
1. WNS
WNS (World Network Services) is a well known global brand providing KPO services to many international corporations.
The corporate was founded in 1996, with its headquarters in Mumbai, housing over 300 employees.
As of June 2022, WNS had 52,000+ employees across 54 centers worldwide. Aside from India, they’ve facilities in China, the Philippines, the UK, the US, etc.
WNS global service delivers BPM (Business Process Management) solutions like:
- Banking services.
- Finance and accounting.
- Insurance.
- Life sciences.
- Research and analytics.
2. Aptara
Aptara, previously often known as Techbooks, provides KPO services within the publishing sector.
It was founded in 1998 as Techbooks Inc in Virginia, US, and has recently entered into latest sectors like e-learning services. Moreover, the corporate has greater than 3,800 employees in India and has offices in Pune, Noida, Chennai, Dehradun, and Trivandrum.
Moreover, the corporate has been planning to expand its services in the company sectors and government organizations.
The corporate profile details how the organization uses cutting-edge technology to offer services like:
- Publishing and conversion services.
- Data management services.
- Corporate learning and performance.
- Customer lifecycle management.
3. Firstsource
Firstsource is a KPO company providing transformational services and solutions spanning the shopper lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other industries.
The corporate’s ‘Digital First, Digital Now’ approach helps businesses reinvent operations and business models.
Firstsource has a longtime presence within the UK, the US, India, and the Philippines, Firstsource is a trusted growth partner for over 100 leading global brands, including several Fortune 500 and FTSE 100 corporations.
Firstsource solutions help with solutions like:
- Automation and analytics.
- Healthcare.
- Intelligent back office.
- Customer support and phone center services.
4. Ugam Solutions
Ugam Solutions is an Indian KPO service provider that helps your small business scale with a team that comprises data engineering, visualization, and experience management experts.
The corporate is headquartered in Mumbai, India, and was founded within the 12 months 2000.
Ugam offers a portfolio of solutions, including
- End-to-end research operations.
- Technology transitioning support.
- Data warehousing.
- Visualization.
- Data analytics.
5. Genpact
Genpact is an Indian KPO company that allows your small business to make data-led decisions with access to vast volumes of knowledge from lots of of client interactions.
It’s headquartered in Latest York and currently employs over 84,000 professionals in India. The corporate provides services to clients in over 30 countries worldwide.
This KPO company transforms data into business intelligence through:
- Prescriptive analytics.
- Supply chain management.
- Machine learning.
- Artificial Intelligence (AI).
6. 24/7.ai
24/7.ai uses AI and machine learning to grasp customers’ intentions efficiently.
Their customer engagement solutions use conversational AI to grasp customer intent. This allows your organization to create personalized, predictive, and effortless customer experiences across all channels.
Aside from Conversational AI, 24/7.ai provides global solutions like:
- Auto-messaging.
- Healthcare chatbots.
- Retail AI.
- Voice automation.
7. Wipro
Wipro is a number one multinational corporation that gives Information Technology consulting (IT services) and business process services.
The firm was founded on December 29, 1945. It became the primary software technology and services company in India to be ISO (International Organization for Standardization) certified in February 2002.
Wipro’s headquarter relies in Bengaluru, Karnataka, and it has offices in cities like Kolkata, Faridabad, Pune, etc.
Today, Wipro serves clients with services in:
- Cognitive computing.
- Hyper-automation.
- Telecom.
- Cloud data and analytics.
- Cloud security and compliance.
8. Evalueserve
Evalueserve is a number one knowledge process services company powered by mind+machine (in-house technology) that helps your organization get probably the most out of your core processes.
Although the organization is headquartered in Switzerland, over 4000 of its 5000+ experts are based in India. The corporate also has offices in Chile, China, Germany, India, etc.
The corporate has worked with 500+ clients across a big selection of industries and business functions, helping them achieve work efficiency and see a tangible impact on their top and bottom line.
Evalueserve provides a variety of digital solutions like:
- Data engineering and cloud.
- Financial and non-financial risk management.
- Supply chain management.
- Investment research.
- Research and Development (R&D) innovation.
9. EXL Service
EXL Service is a worldwide analytics and digital solutions company providing services in insurance, healthcare, banking, financial service, media, retail, etc.
The corporate uses its specialization in analytics, customer support, and operations management to deliver solutions. Moreover, they use their deep industry expertise to make it easier to outperform your competition.
The corporate has offices in several parts of India like Gurgaon, Latest Delhi, Chennai, Hyderabad, Noida, Bengaluru, etc.
EXL helps to drive your small business forward with the next services:
- Data strategy.
- Advanced analytics.
- Risk and compliance.
- AI and machine learning.
10. Infosys
Infosys BPM Limited (previously often known as Infosys BPO Limited) is an Indian multinational knowledge process outsourcing company that gives information technology, business consulting, and other outsourcing services.
Infosys was founded on July 2, 1981, in Pune, Maharashtra, India, and headquartered in Bangalore, India. The corporate currently employs around 276,319 people worldwide.
This Indian KPO firm provides business solutions in services like:
- Digital Marketing.
- Blockchain.
- Cyber Security.
- Application and software development.
Let’s now learn more in regards to the KPO services provided by these corporations.
4 major services provided by KPO corporations in India
Listed here are the highest services provided by KPO corporations in India:
1. Data management
Data management involves collecting, storing, and using data efficiently, cost-effectively, and securely. Digitally managing a corporation’s data involves a broad range of practices, procedures, tasks, and policies.
Data management offers businesses robust analytics and reporting by providing efficient solutions to integrate, store, retrieve, and share data.
And to reach this hyper-competitive industry, Indian KPO corporations use advanced business tools, reminiscent of business process management and data visualization software, to enhance data management and security.
2. Data analytics and insights
Data analytics is the strategy of modeling, examining, cleansing, and altering your organization’s data to prepare necessary information. On account of the emergence and recognition of big data in recent times, the demand for knowledgeable data analytics professionals has increased.
This service includes support for financial analytics, customer analytics, sales and product analytics, etc.
With wealthy industry experience over various years, the Indian KPO sector can provide your small business with the services you’ll want to pursue effective business decisions based on accurate data evaluation.
The highly-skilled Indian data analysts can make it easier to gather and analyze data with graphical visualization so you may join the dots between multi-dimensional data sets.
3. Market research
An efficient market research strategy lets your organization test the waters by conducting surveys before launching your services or products in a brand new market.
With the assistance of knowledge collected through surveys, the businesses within the KPO sector can predict whether your organization’s services or products will attract customers or not.
Market research services offer vital information to your small business regarding
- Demographics.
- Competitors.
- Customers’ spending patterns and
- Current market trends.
4. Global reporting and performance management
Global reporting and performance management systems provide work measurement and efficient reporting across industries.
Effective performance management is crucial to your small business, and it might deal with a person’s, a department’s, or your complete company’s performance. And since Indian corporations are experts in providing performance management reports, you may make certain that the performance level of your organization never dips.
Through each formal and informal processes, Indian KPO corporations make it easier to align your employees, systems, and resources to fulfill your strategic goals and objectives.
But, how can outsourcing the KPO services to India profit your organization?
5 key benefits of outsourcing KPO to India
Indian corporations provide many benefits to your organization. Listed here are a few of them.
1. Cost-effective
Outsourcing, typically, can save your organization a ton of capital. It’s because your organization doesn’t must arrange any infrastructure or bear any operational costs.
KPO outsourcing to India, particularly, could be even less expensive. India has a low price of living and lower average salaries than other North American and European countries.
For example, hiring a man-made intelligence developer would cost you USD 52,400 per 12 months in the US (US). Then again, the identical worker in India will cost $5,700.
Try our in-depth evaluation of the average salary in India for more.
2. Access to an enormous talent pool
You may make the most of numerous expert laborers by hiring an Indian KPO service provider. Greater than 4.9 million Indian students received their undergraduate degrees within the 12 months 2020.
Moreover, India is the second-largest English-speaking nation on this planet, with greater than 125 million speakers. It’s because English is the first medium of instruction in most Indian schools and the first language of business amongst corporates.
Moreover, the IT services and the outsourcing industry (each KPO and BPO industry) employ greater than 4.4 million Indian staff. You may make the most of the vast talent pool already working within the outsourcing industry in India.
3. Outsourcing-friendly government policies
Outsourcing is considered one of the most important sources of income for the Indian economy. The IT and BPM industries generated greater than USD 195 billion in 2021.
This is the reason the Indian government is making it easier for foreign corporations to outsource their business operations to India.
For example, the Department of Telecommunications issued new guidelines for OSPs (Other Service Providers) in 2020.
In line with the rules, India’s BPO and KPO corporations will not be imposed with restrictive regulatory hurdles reminiscent of compulsory registration, compulsory static IPs, removal of BPO units from existing OSP guidelines, etc.
4. Effective utilization of resources
Indian KPO corporations have years of experience available in the market and may utilize their resources efficiently. They’ll assign tasks to the workers based on their expertise, install the needed infrastructure, and in addition put money into useful business software to take advantage of their resources.
In turn, since your organization doesn’t must worry about establishing the infrastructure and overhead costs, you may direct your resources to raised places.
For instance, if your organization outsources supply chain management to an Indian company, you need to use the remaining resources (surplus capital, human resources) to streamline your manufacturing process, marketing campaign, or R&D activities.
5. Adoption of quality frameworks
Indian KPO corporations follow quality assurance frameworks like Six Sigma and Total Quality Management (TQM) to enhance their service quality and deliver client satisfaction.
This lets them achieve higher results with reduced operational costs. Western corporations depend on their outsourced team to deliver quality services with a high level of professionalism.
Wrap up
Outsourcing your core business processes to a KPO company in India can make it easier to profitably scale your operations and improve overall efficiency.
With the assistance of quite a lot of KPO services provided by Indian corporations together with low-cost advantages, you’ll be free to deal with other activities and grow further.
You should use the list of top corporations we covered here to shortlist a KPO vendor that completely suits your small business needs.
