The worldwide knowledge process outsourcing market is on the rise and projected to succeed in a staggering USD 156.5 billion by 2027.
But as KPOs gain widespread popularity and newer corporations emerge annually, finding one suitable for your corporation needs and budget might be daunting.
What you wish is a worldwide KPO directory or a curated list to allow you to find an ideal outsourcing partner.
In this text, we’ll share a comprehensive global KPO business directory listing 12 top-notch agencies for various domains.
Let’s start.
Global KPO directory: 13 best agencies in your needs
Knowledge Process is an umbrella term for all business activities that involve information processing and requires material expertise.
Typically, these activities are high-level tasks that help an organization improve its value chain and revenues directly or not directly.
A KPO provider is an organization that focuses on such services and can assist its clients perform these activities without investing in an enormous team of experts or expensive technology.
It’s an offshoot of the business process outsourcing or BPO industry which is predicated on a more process driven approach, suitable for high-volume back-office tasks.
As a consequence of the character of services they provide, the KPO industry has a really focused human resource need – subject experts with specialized knowledge and skills. That is starkly different from BPOs that typically bulk hire fresh graduates and train them on the job.
For more information, take a look at this detailed post on the outsourcing model.
Now let’s have a take a look at the 13 outstanding KPO agencies that cater to a big selection of business verticals, including IT, legal, and healthcare, to call a number of.
1. Evaluserve
Evalueserve is a number one KPO firm headquartered in Zug, Switzerland. It makes a speciality of combining data analytics and research to deliver value-driven business solutions.
The corporate has a worldwide presence with offices in leading KPO markets like India and China. Its 250+ strong clientele, including many Fortune 1000 organizations, span industries like banking, telecom, healthcare, energy, and more.
Key features and services
- Offers advanced analytics and Artificial Intelligence (AI) to convert raw data into actionable business insights.
- Helps re-engineer and automate your core operations.
- Drives financial and non-financial risk management through agile technologies.
- Boosts safety and innovation with intelligent mental property (IP) and R&D solutions.
- Improves customer retention and lead quality with 360-degree sales and marketing solutions.
2. Accenture
Accenture is a outstanding skilled services company with headquarters in Dublin, Ireland, and offices in 200+ cities across 50 countries.
It offers progressive KPO solutions across industries like aerospace, healthcare, energy, insurance, software, etc. The firm works with 89 of the Fortune Global 100 corporations and services 7000+ clients in 120+ countries.
Key features and services
- Data science and AI-based solutions for effective decision-making and business transformation.
- Smart financial forecasting and risk assessment to facilitate the precise changes across the organization.
- Drive technological innovation through cutting-edge technologies like Blockchain, Metaverse, quantum computing, etc.
- Helps you integrate marketing and sales workflows with automated, data-driven campaigns.
- Helps you construct a responsive supply chain network that may anticipate disruptions, predict customer demand, and deliver personalized services and products.
3. Dun & Bradstreet
Dun & Bradstreet is an information management and analytics company headquartered in Florida, USA. Established in 1842, the KPO company boasts the most important global industrial data cloud. It has offices in 58 locations, including Brazil and China.
The corporate is known for its proprietary business identifier system that assigns a singular nine-digit D-U-N-S (Data Universal Numbering System) number to a business entity. It’s a globally recognized system that supports the corporate’s credit reporting function and authenticates over 100 million businesses worldwide.
Key features and services
- Helps boost your brand credibility by showing verified and validated information on a worldwide platform through the D-U-N-S Registered Solutions.
- Offers a proprietary suite of reports to maintain stakeholders informed a couple of business’s profile.
- Has solutions to wash and consolidate customer data to deliver intelligent and actionable insights to its clients.
- May help your corporation with customized training and talent development solutions in your goals.
- Offers flexible risk management and compliance solutions to allow you to mitigate financial, legal, reputational, political, and statutory risks.
4. Genpact
Genpact is a worldwide skilled services company known for its knowledge and business process outsourcing services.
Headquartered in Latest York (USA), Genpact offers a big selection of KPO services, including analytics, risk management, finance and accounting, etc. Its service area extends across industries like manufacturing, healthcare, retail, banking, etc.
The corporate has a powerful global presence with branches in 30+ countries with multiple offices in KPO hubs like India, Romania, Japan, etc.
Key features and services
- Facilitates data-driven decision-making through artificial intelligence and machine learning.
- Offers powerful technology solutions to bring about digital transformation in your corporation.
- Helps manufacturing businesses construct an agile and resilient supply chain through solutions that mix their consulting experience and network with technology.
- Enables you to create personalized customer experiences and empower your agents to extend your reach and repair quality.
- Covers risk management and compliance for a broad spectrum of enterprise risk aspects.
5. EXL Service
EXL Service is a worldwide analytics and digital solutions company headquartered in Latest York, USA. The corporate has 54 global delivery centers covering thriving outsourcing markets like India, Colombia, South Africa, and the Philippines.
The KPO provider offers a big selection of domain-specific services to businesses in logistics, manufacturing, travel, healthcare, and more.
Key features and services
- Comprehensive enterprise data management services to create a centralized information hub for your corporation.
- Modern marketing services like analytics, market research, omnichannel database, etc., to deliver more personalized customer support services.
- Offers proprietary solutions like EXL Digital Virtual Assist, EXL Exelia.AI, EXL Nerve Hub, EXL Smart Audit, etc., to drive digital transformation.
- Provides a set of services to streamline and transform finance and accounting (F&A) functions.
- Helps businesses achieve operational efficiency with integrated services like ticketing, invoice and billing, refund and collection processing, etc.
6. Ugam Solutions Private Limited
Ugam Solutions Pvt Ltd is a data-focused KPO and BPO service provider headquartered in Mumbai, India, with multiple offices within the USA. In 2019, it was acquired by Merkle Inc., a number one performance marketing agency.
The corporate’s areas of experience include data engineering, analytics, and market research.
Key features and services
- Helps generate scalable insights using cloud-enabled data services corresponding to migration, engineering, visualization, DevOps, etc.
- Helps boost sales and marketing performance through KPI-driven insights and optimization.
- Has powerful reporting features to rework your data into interactive dashboards.
- Leverages AI to automate research and speed up your projects in any domain.
- Has proven expertise on cloud platforms like AWS and GCP, and Experience Management Software like Qualtrics.
7. Alcor
Alcor is an IT-focused knowledge and business process management provider in Kyiv, Ukraine. The consulting services company taps into the robust outsourcing ecosystem and high-skill talent within the Eastern European region.
Besides end-to-end software development outsourcing, Alcor offers a gamut of KPO services, including R&D consultancy, legal compliance, recruitment, etc.
Key features and services
- Assists software development corporations arrange their very own branded R&D centers.
- Can allow you to scale your workforce on-demand through adequate staffing and HR management services.
- Provides comprehensive business travel support by handling visas, documents, expenses, and more.
- Helps you develop a singular employer brand to draw top talent across Eastern Europe.
- Empowers you with tools and techniques to guard and manage your mental property.
Note: We stand in solidarity with Ukraine during this difficult time. Here’s a list of charities to donate to in case you wish to assist Ukraine.
8. VSynergize
VSynergize is a worldwide sales and marketing KPO service provider headquartered in Boston, USA, with offices in San Francisco (USA) and Pune (India).
With over 21 years of experience, VSynergize has built a repute as a number one business growth accelerating firm catering to industries like telecommunication, healthcare, e-commerce, etc.
Its digital marketing service offerings include B2B lead and demand generation, social media marketing, profiling, data cleansing, and more.
Key features and services
- A robust B2B content syndication lead generation network to succeed in your goal prospects.
- An enormous network database of 80 million decision-makers and influencers across North America, LATAM, EMEA, and APAC.
- Proprietary solutions like VConnect that mixes research, intelligent technology, and expert manpower to allow you to convert more leads.
- Efficient back-office solutions that automate and optimize operations be it in IT, finance, or HR department.
- Has systems and procedures compliant with GDPR regulations.
9. TechSpeed Inc.
TechSpeed Inc. is a premium data services and IT consulting firm headquartered in Portland, USA. Founded in 2000, the corporate follows strict data security protocols, helping them offer services with 99.5-100% accuracy.
TechSpeed provides services to a big selection of industries and markets, corresponding to legal, real estate, logistics, hospitality, etc.
Key features and services
- Accurate and timely data entry services, including document scanning, OCR cleanup, image indexing, cataloging, forms processing, etc.
- Effective data processing with error detection and removal, analytics, and reporting functionalities.
- Leverages Artificial Intelligence (AI) and Machine Learning (ML) to supply area of interest services like content moderation, data validation, image categorization and annotation, etc.
- Cost-effective web-development services, including CSS dynamic animation, custom WordPress integration, content migration and maintenance, etc.
- Round the clock support through a dedicated project manager and real-time status updates for the timely execution of your projects.
10. Tata Consultancy Services
Tata Consultancy Services (TCS) is a multinational IT services and consulting company with headquarters in Mumbai, India. The corporate has a worldwide presence with offices in 149 locations in 46+ countries and has a powerful workforce of 500,000+ employees.
TCS offers diverse and award-winning knowledge process services, starting from analytics, automation, and cyber security, to equally varied industries, corresponding to IT, energy, banking, retail, and more.
Key features and services
- Helps enhance your corporation outcomes with data-driven insights, delivered through solutions like TCS DATOM, DIME, DAEzMO, etc.
- Helps you create connected and high-quality customer experiences by leveraging advanced technologies like Blockchain, the Web of Things (IoT), digital engineering, etc.
- Offers proprietary solutions like TCS Interactive to spice up design-led ideation and create world-class digital experiences.
- Helps customers engage along with your higher through unified solutions that integrate CRM, multi-channel communication, reporting, and more.
- Provides patented defense solutions and services to allow you to chart a strategic and long-term cyber security roadmap.
11. Access Healthcare
Access Healthcare is a business and knowledge process outsourcing provider within the healthcare sector. The corporate’s headquarters is in Dallas (USA) and has offices in nine cities across the USA, India, and the Philippines.
With its 20,000+ strong workforce, Access Healthcare provides support to over 400,000 physicians through 80+ specialty services using a technology-enabled global service delivery model.
Key features and services
- Essential healthcare center services like medical billing, coding, and document management.
- Strong digitization technology with Optical Character Recognition (OCR) capabilities to capture data.
- AI and ML-enabled solutions like Echobot for business process automation.
- IT services like custom application development, application management, and testing.
- Finance and accounting services like expense processing, financial analytics and reporting, etc.
12. Sourcefit
Sourcefit is a number one offshore outsourcing company headquartered in Manila, Philippines, with offices within the UK and Australia. The 1000+ strong Sourcefit team serves 100+ clients worldwide.
The corporate has over 12 years of experience in offering distant staffing, IT, marketing, and other KPO services to 50+ industry sectors, including healthcare, construction, and travel.
Key features and services
- Customizable monthly service packages with a dedicated team of specialists for small businesses.
- Fixed-fee project or output-based solutions for services like web and graphic design, internet marketing, content marketing, etc.
- Legal process outsourcing services like legal research, document review, litigation support, case management, etc.
- Healthcare management services like medical coding and billing, coding quality review, and medical record technician.
- Effective virtual assistant services for back-office tasks like schedule and email management, web maintenance, research, customer support, telesales, etc.
13. Boston Analytics
Boston Analytics is a technique consulting and analytics firm with its headquarters in Boston (USA) and offices in India and Singapore.
The corporate leverages its extensive strategy consulting experience with data and technology to assist businesses solve complex issues. Its clientele includes several Fortune 100 corporations, spanning industrial sectors like engineering, chemical, automotive, etc.
Key features and services
- Helps businesses grow in emerging markets through effective ‘Market Assessment,’ ‘Market Entry,’ and ‘Route-To-Market’ strategies.
- Drives digital transformation with effective digital diagnosis, strategic planning, and execution.
- Advises clients on leveraging disruptive market forces just like the Web of Things (IoT), Anything-as-a-Services (XaaS), etc.
- Provides competitive evaluation, market research, and benchmarking services to discover pivots and recent opportunities.
- Has a proprietary database of Traditional Trade (TT) outlets in major economies, profiling them based on size, product types, infrastructure, and procurement sources.
Final thoughts
KPO is a reliable solution to generate more value from a posh information-driven business process. These solutions enable small businesses to scale quickly without investing in an internal team or expensive infrastructure.
But with recent KPO corporations emerging rapidly, finding one tailored in your needs might be difficult.
Use our KPO directory to check top global outsourcing business services and pick one which most closely fits your needs.
